October 2023 by Ajay Kumar Kurva
It?s the town center with nice restaurants and shopping center around and the only crowded place in the Coventry.
September 2023 by speedbirdcouriers
One staff working and she is on phone for last 20 minsVery poor serviceLooks like branch is run by YTS kids
September 2023 by Mahmoud
Busy branch, understaffed.No accountantPay in machines are not functioning.
June 2023 by Gaurav Dubey
Staff is really helpful , but queue is relatively longer, management look should look at it.
May 2023 by Ali Faryad
Only two stars for the lady, she was very kind but apart from that I have no faith left in HSBC. There online team give you information which there branch team say absolutely wrong and untrue. Either one of them is wrong.
April 2023 by Sundara Moorthy
Good service and well handled, got my account details on the same day.
December 2022 by Lucky Chakravarthi
It was an outstanding support provided by Ms. Rakhee Desai during my visit to the Coventry HSBC bank. I been to bank as I have newly opened account and unable to access my online account, which put me through the lot difficulty in accessing my account and transacting online. She has provided her extended support during my visit to bank. She guided me through all the possibilities to achieve a solution to my issue. She made me feel the utmost customer satisfaction with her behaviour, support and response. Thank you so much dear Rakhee Desai
December 2022 by Gary Lock
Unable to pay in to First Direct Accounts even though they are part of the HSBC Group, why update the bank cards to Mastercard if you aren't going to update the in branch cash in machines. Ended up having to make a deposit at the post office
December 2022 by ksb ksb
If you don?t know that the branch isn?t open till 9.30, and closing at 15.30, why, no matter what time you call between those times are you put on hold which in my case was for 30 minutes before I hung up. Why don?t they tell you that they are closed.
December 2022 by sohan hiremath
Very horrible customer service. No staff there as always. Never open bank account. Constant waste of energy
November 2022 by Sunkara Mahesh
Wasted my valuable hours to open a account in hsbc. Got fed up and switched to another bank, got my debit card in a week
October 2022 by Varun Rao
The wait time was high. Could be better if there are more employees to resolve your issues.
October 2022 by Ieaun Roberts
Terrible store. Always long lines leading outside wrapping around the street no matter what time I come. Such a great feeling watching people get served in Halifax and Loyds bank immediately while i wait for 45 minuites outside in the cold. Deposit machines always broken. Shambles.None of the staff can be bothered to ask why people are even in the line. Just wait in line for 45 minuites regardless of your reason for being there. Had to ask the security guard for help.
October 2022 by TL K
Did have an issue due to miscommunication but they sorted it in end. Giving 3 stars due to the misunderstanding happening in the first place however, I really appreciate the rapid rectification.
August 2022 by ???????? ??????
About 2.5 years ago the bank stuff were more competent. Seems no one doesn't care to train them properly.In general I'm happy with this bank, but the new stuff need be trained properly!Thank you ????
