August 2023 by R N
They have unremarkable customer service, and they treat customers with disrespect
May 2023 by Rob
Avoid using this branch rude staff manager to busy gossiping
March 2023 by Rodrigo Trestini
Terrible serviceBooked more than one month in advance when the day has arrived, the manager just said he is too busy and he couldn?t attend me!If he can?t handle an booking from 1month in advance I can?t expect he can?t adivice for financial plan
July 2022 by Adrian Mudd
Very disappointing visit today. As a personal customer since 1991 and a business customer from 2000, I have never had to wait so long in the queue. After 35 minutes and still not at the front, I had to leave, without being served, because I had another appointment to make.When I left the queue was still out of the door of the branch. There were two members of staff serving, as there had been in the counter during the entirety 9f my visit. My requirement for the visit could not be resolved at the cash machine or by someone taking me out of the queue to sit down at a booth.Lloyds bank PLC have made so many branch cuts over the last 30 years that it has reached a point whereby the customer is being penalised for the shareholder profits. It feels like the customer is now almost an inconvenience, yet it was the customers who bailed this organisation out via their taxes during the 2008 crisis, because banks were 'too big to fail'. Lloyds Bank needs to think again what value they put on their customers. Not good enough!
July 2021 by Lulu lala
I've been here many times, just thier cash machines usually stopped working, But the staff often helped me to sorted out, Good??
July 2021 by Susan Dougall
A great branch manager who helped us quickly and efficiently today! Thank you very much
July 2021 by Clive Parker-Skelhon
No queuing, great service with helpful staff.
July 2021 by Yan Wang
Very good services. Staff are always helpful.
July 2021 by Joanna Zhang
I've been here many times, just thier cash machines usually stopped working, But the staff often helped me to sorted out, Good??
September 2020 by Peter King
It is a good bank and staff always helpful
September 2020 by Wioletta Kaplon
Good customer service
August 2019 by Joe Hien
Great to see Lloyds Bank maintaining their local branch in Cheylesmore. Thank you.
July 2018 by David Pinfield
I wanted to use the cash point for a deposit and it didnâ??t work, just like Folshill road... cost me money for not working!
March 2018 by ASP ASP
Useless service. The manager of the bank couldn`t be bothered to put a stamp on a bank statement, wanted 10 pounds per sheet for the bank statement for 6 months, refused to provide receipt when asked.!!! USELESS MANAGER
