October 2023 by Luci Campbell
Left me standing outside with gate shutter closed while he served one customer who was locked in there with him.. Didn?t even tell me he was closed for an hour while he served her until I eventually asked when the open , Just left me waiting like a muppet chatting to each other even tho they could all see me. Who closes to serve a customer? Who has an hour to wait to just ask a question? pretty rubbish customer service.
October 2023 by Melody Parnell
Nick, wow what a gentleman he went above and beyond in his job and made my mum the happiest lady ever after going to pick up her curtains today , You have a heart of gold nick and your more than just an employee for timpsons today you proved that your customers are special to you , your kind nature will forever be remembered love Mel and Heather xxx
September 2023 by Thomas McGinley
Great customer service from visit one.I needed a replacement bracelet for my watch and I was taken through current stock options and price by the member of staff.I placed my order and paid up front and received a call from the branch manager to visit and have the bracelet fitted and minutes later left happy after a job well done ?
September 2023 by Leena Ahmed
Absolutely horrible service from Mark. He seems extremely bored and looks like he hates his job. Feel bad for him but not fair for him to be putting this on the customers! Extremely rude too.
August 2023 by James Ombudo
Absolutely shoddy service! Despicable customer service. I was told I cannot be served for 1/2 an hour and was asked to return. Upon returning in 1/2 an hour I was then told by the attendant that he is busy, alone and cannot serve me. He didn?t even bother to ask what service I wanted. Despite this he proceeded to serve 2 other customers. Just wasted my time waiting for the 1/2 hour. Rude and unapologetic attendant. Why ask me to return if you have no intention of serving me? Would have given zero stars if the option was available.
July 2023 by B19RYX Mohamed
Went and had a new watch strap fitted, the gentleman who served me was excellent, even replaced a pin for me which was not correct. Thank you ?
July 2023 by Elsa Reis
Today I went to a timpson store to change a watch battery but the service wasn't possible to be done there so I went to another store at the Coventry Ricoh arena. The service provided by Nick the Branch Manager was five stars, he was very polite, knowledge and lovely to talk to. He also resolve the problem and I will definitely will come back here.
June 2023 by Charlene Cave
I attended this store after visiting the Timpsons outside Asda in Nuneaton. The man in the Nuneaton store told me he couldn't cut my keys on the original shaped key and told me he had to use a standard size key. I had 2 keys cut and neither worked. I decided to go to the Timpsons at Coventry Arena with my receipt to request these keys to be replaced Nick Bracey was very helpful and cut my replacement keys on the correct shape/brand key and they worked perfectly once I got home. I would highly recommend this branch of Timpsons, great service for key cutting and dry cleaning (I've used that service previously for a suit jacket)
April 2023 by Ri
Went here 3.55pm and this was closed. What a waste of my time!!!Google says open till 6PM not 3.55PMDon't know how this place is still running
March 2023 by Anthony Carr
Excellent Service From Nick at the Timpson at Tesco arena ? would recommend him great customer service
March 2023 by Steven Prince
Always had fairly good service from here, not this time. Battery in car key they cut for me gone flat again after less than 6 months. Staff on the day didn't want to change the battery without charging. Have since spoken to customer services and the manager and they have advised to come back down and they will swap battery free of charge.
March 2023 by Nicholas
Turned up at 5:35, the sales assistant said they were closed, I told him I thought they closed at 6pm and he said the job he was doing for the other customer waiting would take him up to 6pm, walked past the place 5 mins later and he had closed the store at about 5:40.... Basically just lied to me because he wanted to close early. Won't bother again. Don't need to give my money to dishonest people.
March 2023 by Wiktor Pluta
Great service Courtney was very very helpful as the the key was very important to me and the time was of the essence.
January 2023 by Omar Aazam
Great place to get your keys cut (including car keys), batteries changed (be it in a watch or a car key) or to get your strap changed. It's worth mentioning they've got a "lifetime" car key battery warranty.They also have a number of personalised gifts like hip flasks, zippo lighters, metal beer steins etc. with engraving available.In terms of dry cleaning it's always been timely and the cleaning was top notch. I've never used their shoe repair services but have heard a lot of good stuff about them.One stop shop for all these smaller things.
October 2022 by Olesia Semionova
AVOID!The jacket has not been washed! Pockets have not been repaired. This "service" cost me £140. I recommend finding another dry cleaners and clothes repair. Or throw your things in the trash right away, you will save your £140.