March 2024 by Locket
Once was a really reliable pharmacy with great staff. The lady who works on the counter (been there years is still brilliant). However, both the male and female pharmacists are extremely rude and unhelpful. Prescriptions are never ready&they address it with you in a derogatory manner.Also, on average you come back 2x for medication and waiting times inside are now always a minimum of 40 minutes. Pharmacists & staff spend most time chatting in the back. Seen with many people not just myself. I need cancer medication & controlled drugs that require a hospital visit if not filled but pharmacists are rude and unhelpful. Again it?s the counter staff who make the pharmacy tick over but it?s just about. Believe all the other reviews . And if you genuinely want to complain they goad you and the response to myself & a fellow customer was, ?whatever- do what you want!? Head office really need to sort the place out. Will follow through but if the staff are like this I?m assuming head office don?t care either !
March 2024 by Zahida Nawaz
Worst everPhone is always off the hook
March 2024 by ScummN
Very poor customer service kept my step dad waiting for 30min to be told they have to order it in 2 days goes by kept him waiting a hour to be told they still need to order it!!!! I?m so unhappy with the service given with this pharmacy!
March 2024 by Sharon Harper
What is the point in having a phone line all it does ring out . Joke
January 2024 by Andrea Whitehouse
1 star has no stars available !This pharmacy had more bodies than a football team but fails to answer phone , I?ve got more medication in my med box than they have at this pharmacy how they stay open to the public is mind blowing
January 2024 by Wiki is wiki
Ridiculous waiting times
January 2024 by Sharon Smith
This is the worst chemist ever!! Phone either ringing out no none answering or constantly engaged. Unpleasant assistant whos charm school has burnt down. I'm sick of having to go up and sort my elderly parents medication out. On going problem off and on for at least 12 months . Management seriously need to sort this pharmacy out.
December 2023 by Lisa Pegg
Always polite and helpful, they suggest over the counter medicine if it is more cost effective than a prescription, and also advised taking out an annual prescription when that became more cost effective.Only had an issue once when medicine was not available, but that was due to a manufacturing issue and all pharmacies had run out.
October 2023 by Mathew Nock
I'm writing this on behalf of my step father he is at the moment suffering from covid and needs to order his medication, we've both been trying to phone this pharmacy since 11.00am today 18th October 2023 and still nobody answered I've been cut off but this chemist, I am reporting this because how we've treated it is really poor service and could cause problems for a lot of people, this is the one on Himley Road dudley
October 2023 by Gary Welch
Been ringing for a whole week, no answer or engaged , waiting for a prescription , absolutely not good enough, changed my chemist ??
September 2023 by Jasmeet Gulati
I would give less if i could, bunch of random people packing up prescription, took my mum?s prescription there they told me i have to go back to hospital, after spending 8 hours at hospital i got told off by murrays pharmacy. I was like i don?t see the reason and gp don?t write prescription just like that. Took it to different pharmacy sorted me out within 5 minutes. Don?t use them at all for your prescriptions.
September 2023 by aman gulati
Would not even give them one star ?????Do not even bother going there waste of time make u wait there for 1 hour and they will say they don?t have medicine in stock time wasteAnd gave them a prescription they said to us go back to Russells hall hospital again and them to right it down again on difficult prescription waste of time and I went somewhere else they gave me straight away without even any waiting time the do not know how to serve the customer properly and they are just not doing there job wasting NHS time and money.
August 2023 by stephen conn
Like others on comment if I could give ZERO stars I would went to see my gp a week ago and he altered my pain medication as I am now under City hospital phoned up on the Thursday and was told that they hadn't been ordered was told they would be delivered on the Friday still not arrived phoned again this morning (Monday) will not be dispatched until tomorrow some time over a week to get tablets that could be got the next day something about a brewery and toilet comes to mind
July 2023 by Mel V
I?d leave zero if it was an option! Awful service they don?t answer the phone, been told to go back 3 times for my prescription over the last 2 days and they still weren?t there. Staff are clueless and drugs not available since they were taken over by Peak!! AVOID
July 2023 by Gursharon Sandhu
Would give no stars if that was an option! Worst customer service I've ever recieved! Please get your doctor to not nominate this as your pharmacy. Shocked that they can even call themselves a pharmacy as they never have anything in stock! Wait days/weeks/months for prescriptions. They clearly have no concept of time and how long it takes to dispense a medication. Maybe hire more staff! There were like 10 people waiting for prescriptions yet the male pharmacist is going home. A regular occurance at this pharmacy!