January 2024 by Fin W
Took some cash out of the post office . Guy handed over £60 out of the £100 over and tried to play it off as a joke.Don?t let your elder go there as he appear to be targeting them.Edit additional context: £100 was taken out of the draw . £40 was hidden and it was £20 notes. So I was given 3 £20 instead of 5. If he has been looking after the post office for many years I suggest you look at the CCTV as I bet this is not the first time.
October 2023 by T.W
Always a queue there, more interested in answering his phone and trying to overcharge. Very slow, poor service
October 2023 by Char
Won?t be using again - rude service and more interested in sitting on the phone!
August 2023 by Muhammad Umar
Used the Post Office travel money services today to sell my foreign currency notes. I had excellent experience thanks to the friendly staff at Halesowen Post Office branch. Before the Post Office, I tried Asda Travel, HSBC and Halifax, none of them would buy back: Asda Travel's IT system was down, HSBC's staff was away for lunch break, Halifax only buys back foreign notes that was sold by them. The post office has not only helpful staff but also better exchange rates than Asda travel. Highly recommended if you need travel money or want to sell unused travel money highly recommend Halesowen Post Office Branch.
August 2023 by Harvey Poonia
Hi went to Halesowen to post the item I had a very good service , staff member explaining about special delivery and recorded service , I got the information and I clarification that special delivery is faster , secure service . Member of staff serviced me politely and fair service.
August 2023 by Skyeacandy The Girl Gamer
AVOID AT ALL COST I had a terrible experience. They overcharged me, added items to my bill that I didn't purchase, and refused to address the issue after I left. typical Indian scammer.
August 2023 by Ben Byfield
Fantastic 5* highly recommendRepent & believe the gospel of Jesus Christ
July 2023 by ANTHONY PARKES
Absolutely dreadful. Both my wife and myself did our online passports here, both have had major problems and have been queried by the passport office. If you?re renewing your passports, I would recommend you go elsewhere. We will be complaining officially when we do,eventually, get them sorted.
June 2023 by Beth Guille
Every time I?ve been I?ve had to ask multiple times to confirm the price as they try to charge you higher prices without telling you - e.g. asking for basic second class and they give you the price for ?signed for? or they try and charge you for a large parcel when it?s only a small. Seems to happen in lots of post offices but this is the worst I?ve seen. Look up the price for postage before you go or you?ll get overcharged.
May 2023 by Migual Playa
Absolutely disgusting customer service experience. Being stared at like I'm in the wrong for wanting to get a service that was a quick simple job,in an out u wud think. "BUT NO" 30 MINS LATER NOTHING DONE .. they posted a parcel bk to the customer an then began to stare at us like we was in the wrong an then told me to go else where if u don't like it, I lost my cool an left wiv a few kind words exchanged on the way out, do ur self a favour, "DO NOT GO THERE"
January 2023 by Holly Boyes
Wasn?t open still morning of 18/01/23 at 8:55am when it was supposed to have opened at 8:30am. This has happened before, not sure why. Quite annoying really
November 2022 by Penny Dowds
Absolutely appalling customer service. Despite queuing and explaining that we had limited time and had to get to my dads funeral, staff did not appear to care. It was not busy but staff proceeded to take calls and make us wait. They also gave us an incorrect quote and despite the circumstances made us wait longer whilst he asked us to work out the correct cost as his colleague had worked it out wrong (increased quote). We just kept asking for a quote so we could get what we needed and leave but we ended up cancelling the order.Words cannot describe how insensitive and poor the service was. I told one staff member I was going to add a poor review and she advised she didn?t care as they were a private branch.Avoid it if you can!
October 2022 by Amy Bosley
Never enough staff always a long wait will be using hawne one in future one staff on a Monday morning
July 2022 by Ashleigh Hartnett
Attentive but it takes a while to get through the que. May be better to have a few more staff?
June 2022 by Ravers Unite UK
Nobody in there except myself, waited nearly 10 minutes to get served! The woman kept me waiting whilst she was faffing around. Rather go to hawne Lane which is further away from me.
