December 2023 by Lynne Mansell
Owen and Claire in store were extremely helpful. The Halogen light bulbs I require are no longer available but helped me order an alternative
December 2023 by Jamie Lampitt
Excellent service by Georgia!
November 2023 by Steven Astbury
Great store helpfull staff always
November 2023 by amanda vale
Quick service, polite and friendly staff
November 2023 by Najabat Yaqub
Matt was very helpful in choosing what I need
November 2023 by Rob Simpson
Good service and good advice
October 2023 by Arun
After spending £100?s at Toolstation, I had the unfortunate experience of meeting anobnoxious lady at the sales counter who would be better off stacking shelves or unloading deliveries than dealing with customers ?
October 2023 by Katibah Albo
Claire S was so helpful in store today, so kind and polite!
August 2023 by maxine manning
I very rarely leave reviews, which I should do more often really. The service I received recently at the Halesowen branch was exceptional.Being a DIY novice I was unsure of which product to go for & I received great advice on which product would suit my needs from Bec.She was very knowledgeable, polite & friendly without once making me feel stupid which a well known competitor of yours did that same day. I very nearly went home but thought I'll try Toolstation, I'm so glad I did!It's very clear Bec has a passion for the job & helping people, she is a true credit to you, I wish more were like her ?
August 2023 by Ami Sidaway
I recently visited the Halesowen store for the first time and and couldn?t fault the service. I was kindly assisted by a staff member called Bec and she couldn?t do enough for me, her customer service was outstanding.
August 2023 by Bex
Great atmosphere friendly staff
August 2023 by Julian Rowe
Really super kind Staff recommended
July 2023 by Matt Griffin
Overall, I usually have a positive experience with Toolstation, which I find to be a good alternative to Screwfix. However, my recent visit to the Halesowen store left me disappointed. The staff member who assisted me was quite curt and abrupt. My friend and I were the only customers in the shop, yet we had to wait at the counter while he focused on a computer task, without even acknowledging us or saying something like, "I'll be with you shortly, sorry for the wait." The wait became increasingly awkward as time passed. Finally, he looked up and simply said, "Yes." Throughout the interaction, not once did he use "please" or "thank you." Unfortunately, he didn't have a name badge, or else I would have provided it to the management as feedback on how employees can leave a lasting impression on customers.
June 2023 by Deatek
Staff were very helpful and what 8 needed was in stock. Couldn't ask for more??
May 2023 by Leigh
Lovely staff, always willing to help
