November 2023 by Victoria Darby
Made a delivery with the truck. Had seen reviews that the the older guy was rude. I did see him and he wasn't at all rude with me. I found them all okay.
September 2023 by Nicky
warehouse manager ( old white bloke) miserable rude extremely sarcastic and disrespectful. Warehouse staff the young Black lads were polite and helpful and appeared to be uncomfortably embarrassed by their managers outdated behaviour. Not the type of behaviour I expected from a staff member at Cousins ?
April 2023 by Steve Brookes
Delivery quick enough tip
November 2021 by Kari Hussain
6 October 613 pm drive was driving to fast and turned in to the head office in oldbury was fashing his light at every one on the road much be Drunk please look at you ctv cameras just by the George pub on the corner of Broadway road you will see your self how he was driving. You need this drive to stop work for you he's going to cause a serious accident.
July 2021 by Darren
Had an excellent experience collecting my furniture here. Whilst a couple of the lads were politely peeved about me arriving 10mins before closing, the guy who stayed back brushed away my apologies and couldn't be more helpful.
March 2021 by Mohammed Anwar
Edward Shotton, one of the Directors of this company called my mobile without my permission. He threatened me over the telephone. My elderly parents were pressure sold items. Items which didn't even arrive according to their own T&C and delivery times, meaning they didn't have a bed for their new home! They take money from you, don't deliver and when you raise this as a problem they get nasty. Steer clear of Cousins Furniture.Delivery was not made on time, money was not refunded and no apology was made for their threatening behaviour. The county court has decided in my parents' favour and Cousins Furniture will have to pay them back in full. Despite asking for a BACS transfer they insisted on sending a cheque. While the COVID-19 pandemic is ongoing elderly people with health issues are shielding, but this makes no difference to Cousins Furniture - they will make their life difficult if they can.A complaint has also been made to the ICO regarding a blatant misuse of data. A complaint has been made to Trading Standards & Watchdog also.A further case will be opened for the threats they made - a data subject access request was made to retrieve the telephone recordings but they have ignored that request (which its illegal for them to do).Don't be bullied, follow the above steps if this has happened to you.
March 2021 by Darren Rye
Had an excellent experience collecting my furniture here. Whilst a couple of the lads were politely peeved about me arriving 10mins before closing, the guy who stayed back brushed away my apologies and couldn't be more helpful.
March 2021 by Thomas Southey
Very poor attitude. Rude and abrupt. Delivery point is restricted and they have no get up go. Most of the guys are just after an easy pay day. Transport manager arrogant as hell... turn up to delievery they think we will do them a favour and sit around for hours.
November 2020 by Allan Walters
Because I work for a good company always helpful
July 2019 by tony hemming
Very quick and efficient ð??
March 2019 by Mat Sols
Pathetic and very poor customer service I booking my dinning table & display in nav 2018 was delivered 22 Dec 2018 but display cabinet was damaged and since then I am chasing and everyone giving me new reason. I asked the manager to cancelled the order and refund me back but she refused me straight away. I really very upset. They don't care their customer. I need to my refund back.
October 2018 by Paul Worrall
Excellent venue friendly staff great golf
October 2018 by Lauren Wiseman
I purchased a 3seater chaise and a swivel chair from Cousins. Came between 6-8 weeks.
October 2018 by Rich Keane
Purchased from Dudley store from a man called Bob. Most helpful salesman I've ever had the pleasure of being served by.
October 2018 by Andy Macgregor
My dad asked me to pick a sofa up for him there a mistake in the phone saying it was open Saturday and we had the window taken out so when we picked it up on the off chance Rob the manager was driving past and wondered why there was a van outside his yard so he asked if we was ok we and told him our problem and sorted Mike the store manager to drive from Redditch to open up the yard couldn't thank them enough top top service and very kind people
