October 2023 by 321bartholomew
Served by 2 young ladies who were preoccupied by a till recipt that was incorrect. Totally ignored the fact that a queue was forming. Eventually decided to take orders again. Both drinks were tasteless - thank you for spoiling my day!
September 2023 by Gary Winter
Saturday 2nd September Next Oldbury 9.05am. Collected parcel upstairs greeted by lovely staff member including a friendly chat
July 2023 by Susie Dicken
Visited Oldbury store yesterday served by a very rude woman Marcia tried to exchange pleasantries didnt want to no , custmer service training needed,
May 2023 by Péter Végh
How is it possible in a shop today for some staff to be completely rude and talk to the customer as if they were a useless? I made a purchase and just asked for a bag, but they made a big argument about it. It was as if the employee was crazy and totally aggressive. I will never go to this store again, even though the products are good.
May 2023 by M B
Highly recommended, just dress like you don't need clothes because they'll automatically suspect you're stealing.
May 2023 by B M C
Highly recommended, just dress like you don't need clothes because they'll automatically suspect you're stealing.
April 2023 by Snikpih92
I went to this Costa for a birthday coffee and snack with my daughter. The customer service provided by Callun was excellent. He advised me of the content of the toasties, the special offers and wished my daughter happy birthday. He had a really friendly and warm manner which made us both feel really relaxed and welcome. Well done Conner. We will be back.
February 2023 by Dalraj Virk
Very disappointed-Staff is horrible and rude - i was shopping and the rude lady shouted and said i am cleaning so stop leaving everything on one rack even though that was a pile of clothes i was going to buy and then when i was shopping she kept looking over like i was going to steal- horrible lady
September 2022 by Rich_and_Alex
This is THE best Costa coffee in the West Midlands, very clean, amazing drinks and very professional, welcoming staff, My hats off to the gorgeous Redhead ( Alex ) she's always polite and cool headed even when Arrogant customers are whining over silly stuff, and she's rushed off her feet.
September 2022 by A Johal
Very slow service downstairs one person serving the whole of downstairs
May 2022 by M M
I called to drop off some returns and to collect a parcel on 22nd April.I was left stood at the counter for 10 minutes before someone arrived to serve me, even though 2 nembers of staff saw me stood there, but walked away.After someone arrived, once he had finished talking downstairs, I was then told to use the self serve for collections, even though I still had returns. After processing the returns, I was told i still had to use the self serve and wait for a collection.Very poor customer service, lack of staff checking if customers were being seen too, and just a general, couldn't care less attitude.
March 2022 by stevehI2364YE
The staff make this place great, hard working team that try hard and are committed to great customer service. Coffee is good and facilities nice. The only negative is they leave the door open and it?s never quite warm enough in here. Also of worthy mention, the app to collect rewards in all Costa stores doesn?t work very well, I have deleted mine now. Well done all Costa staff at Oldbury, your way head of the other Costa stores I have visited.
March 2022 by Mike Byrne
Excellent store very nicely kept good range of stock also friendly staff ?
March 2022 by jodiecO6417XW
I visited Costa Oldbury yesterday with my husband to get a hot chocolate. I waited in the queue for a good 10 minutes when I got served I asked what hot chocolate is gluten free. Different staff members came over and all of them said no it?s got milk in it. I said serval times I am okay with milk it?s wheat I am unable to have. They didn?t listen. In the end I had to leave with having a drink. The staff are so uneducated on allergies and intolerances it?s so distressing for the customer as they couldn?t even be bothered to check their book! They just kept telling me everything has gluten in it which I know this is not the case. They were so unhelpful, for such a big company you would think the staff members would be more helpful if I had a nut allergy they would have to accommodate me! I have celiac disease and they did not accommodate me at all! It was such poor service I will not be returning there again. It is shocking that in this day and age people are so uneducated when they would in this sector!! Poor experience and distressing for the customers I will not return again!!!!!
March 2022 by S2256HYjonathanl
The queues are always long, and the staff don?t seem particularly urgent in rectifying this. Staff are also incredibly loud and intrusive, often shouting at each other - across you - across the cafe.