June 2023 by Ran Ben
The worst costumer service I?ve ever spoke to, i called them on the 20/06/2023 at 13:04 to get informations about a screw i lost from my dining table so i can buy a new one, (the size of it) the lady said they got some spare onces and she can charge £10 for it, i said sorry but i prefer to buy it from any shop as it?s going to be much cheaper, the lady said ok then go and get it from other shops if you can get one!! and hung up the phone on me !!!And the end found the information somewhere else and ordred a pack if 10
December 2021 by Clare Keeley
Amazing service. Ordered wrong size of table and they replaced with no hassle. The best customer service I've ever had. Well done!
April 2021 by Jonathan Goldwag
I have a Kuba solid oak cupboard. It's a good construction and looks nice. There was problem with a couple of handles/screws which weren't holding well and I reported it after a year. They sorted it out very quickly and efficiently sending replacements. I'm really happy with their customer service. They responded quickly, no need to chase them. I'd happily use them again.
February 2021 by Dave Wright
I was originally really satisfied and left a decent review on trust pilot saying that for the price we paid we were happy enough. We expected some sort of veneered element to the table base as there is no way you'd get a complex curved cross shaped base in solid oak with a 10mm glass top for £400. £3k maybe.In my review I mentioned that the veneer could have been slightly better finished but for the price we paid it was fine. They replied saying that ALL their furniture is 100% solid oak with a lacquered finish to enhance the wood. I cannot stand being lied to. I have been a carpenter for over 20 years, for a base this size in Oak would be so heavy, this table is moved easily by my 2 kids. Not only that but there are openings in the base where the glass fittings go to fit the glass to the base and you can see inside the base. It is definitely not 100% Oak, It is 10mm MDF with a Oak Veneer. So how you can try and tell me it's 100% Oak is a joke. My own Carpentry company is a member of Trading Standards approved contractors and we are very knowledgeable about misleading information when selling to the public.I was happy enough until the BS.Good communications, quick delivery, goods are fine for the money paid but please don't listen to the nonsense that everything is solid oak. That really is misleading and if need be can post photos where you can clearly see the veneer joins
February 2021 by Phil Thomas
I cant begin to describe how shocking this company is!They have now had £1000 of my money for nearly two months for garden furniture. arrives with a table with incorrect fittings for the legs. wait another two weeks for another. They lose the second table!!! then don't respond to calls at all! Then promise to resolve and don't. Still not got my furniture OR my money. DO NOT DEAL WITH THEM! I have reported to trading standards
January 2021 by glynis king
Rattan 2 seater Arizona Brown.. Lovely very pleased..So helpful from customer services to delivery thank you, look forward to shopping with you again. G King.
September 2020 by Stephen Hegarty
Ordered dining room chairs which, when they arrived were good quality and as expected from the photos on the website. The main let down was the use of Tufnells for delivery who let us down three times before Daniel at customer services sorted us out with a delivery via another courier. Daniel was very apologetic and did what she offered to do and sorted things out quickly and efficiently within 48 hours of her becoming involved.
January 2020 by Debbie Morton
***AVOID***Very over priced for poor quality goods, very poor customer service, please take your money elsewhere if you want good quality furniture.
June 2019 by John Goddard
Excellent products and service.
December 2018 by Louise Parsons
Ordered a tv unit for my parents.
October 2018 by Kevin Barefoot
1 star is a star too many !!
September 2018 by Wendy Piper
Tynedale Oak Corner TV Cabinet, excellent, well finished, just the right size for our lounge. Delivery just as advised. would highly recommend.
September 2018 by Mr Don
Very poor customer service delivery was late, women hung up the line because didnt wanna help me, asked many times for a manger who never callled me, box was dameged, iv spent £500 and been treated very poorly, this company is very dishonest, as they had put free delivery but charged me for delivery, i complained and they took down the info that said free delivery and then told asked me if i have evidnace of this if not they will not refund the delivery cost, customer service is extreamly rude, i was willing to spen thousands on new furniture but im now havingsecond
February 2018 by Geoff Anderson
Excellent customer service.
Excellent customer service. Slight damage to product during transit. Given option to replace or price adjustment. My account was credited promptly and without question. Would not hesitate to recommend this company.
January 2018 by marc lyon
Lovely furniture delivered on time within a 3hr window,only problem was furniture king never answered the phone when I tried to speak about the delivery
