March 2024 by Matthew chinedu Nwadiugwu
Was very interesting place to visit I love here and will visit again soon
March 2024 by Megan Perrins
Worse spa day ever?It?s a lovely gym leisure centre? but I don?t think they should advertise themselves as a ?spa day?Nice little coffee shop/ food area, but it?s freezing cold and very open so felt very awkward sat in a robe in the coffee area.Big swimming pool, but it?s not a ?spa? pool? a normal gym swimming pool with slow/ fast swim lanes.Couple of chairs around the pool, but pushed into corners. It?s not a relaxing area, very loud from the swimmers.Got told off by a staff member for using my phone to read? as my phone is glass.(overheard a lady being told same thing whilst using her tablet) so don?t go thinking your allowed to sit and relax.Not even allowed drinks by the pool to sit and relax with, as again glass.Iv never been to a spa day where your not allowed a drink by the pool, or sit on your phone/ tablet etcVery small jacuzzi that once 3-4 people using, it?s very cramped? and it was always full, so didn?t get chance to use unfortunately.Got to pay for a robe and towel hire? but don?t worry you get to keep the flip flops? so you get to keep something for your £10Treatments were nice. The therapist didn?t introduce herself, so don?t know her name, but her treatments were okay.Don?t get offered to smell the oils and choose your oils/ creams like every other spa day iv been too. No discussion afterwards to talk about the products used etcRelaxation room afterwards is very cold, and bright, so not relaxing- and the music is very loud.Everywhere is freezing cold, so most of the day I wanted to go get dressed.Staff don?t show you around when you arrive.Overall our spa day which we were looking forward to, we wished the time away to get our treatments done so we could just go home.Don?t waste your time going here for a spa day? it?s just a gym/ pool that offer treatments.
March 2024 by Debbie Blackburn
Very disappointed. Miserable atmosphere. Sullen and argumentative staff. Dirty cafe.
February 2024 by Jo Murphy
It's a gym with the usual sauna, jacuzzi and coffee bar with quite a few treatment rooms. It is not a dedicated spa
February 2024 by Daniela Gutierrez
I?ve booked a spa day for my partner and myself yesterday which is cost me £110 for 55min of massage and scrub, we?re disappointed as the treatment was rushed and the ladies took 40min only when we paid 55min. The room were cold, I?ll definitely not going back
February 2024 by Michelle Ledbury
Purchased a wowcher spa day deal for 2. Cost £78. Have to say I was truly disappointed. Facilities were no better than a council leisure centre. Jacuzzi was very small and pool very crowded. Decor was tired. Treatments were ok but rushed. Supposed to be 3 treatments in 40 mins we only had 30 minutes. Couldn't even get a coffee after our treatment as cafe closed at 5:30. Don't waste your money ?
February 2024 by Jess H
Had a spa day/treatment booked as a gift. Booked here as another location had closed, and it was convenient for travel.It's technically a members gym which has spa facilities. As such, you get to share all the areas with people going about their day. This makes it pretty busy.The "spa" consists of a lane swimming pool (slow swimmers in the fast lane), jacuzzi (comfortable for about 4 people), a steam room (broken on the day), and sauna (full and limited to 15 minute sessions). It was possible you could use some gym facilities but then you had to find everything yourself.The treatment rooms were cold. I had a massage and facial done by a young lady who clearly wanted to be in and then away as quickly as possible. The treatments were fine. On finishing the ladies, both left at speed with no discussion around what products were used or if they were available to buy. Eventually, one (the other clearly having got better things to do) of the ladies returned and directed us to a relaxation room and available water for drinking. The room was basic, and there was a small jug with no cups/glasses.The cafe was good. Great choice of food and drink with friendly staff, which retained my 3 stars as I won't be using the spa again.
January 2024 by gary thompson
Friendly staff, clean spa area and gym has all you need. Mens shower area could do with being updated but works for now.
January 2024 by Heather Heath-Alton
Awful place for a spa day. It's a real stretch calling it a spa in all honesty. Its a leisure club with some treatment rooms. It's not well sign posted and you're not given any instructions on where anything is. Dirty toilets, needing a good scrub out and repaint! It put my husband and I off using the pool etc. When we arrived there was a very loud aqua class taking place in the pool. The relaxation room was nice, but two older women in there chatting and laughing, so no relaxation to be had! I couldn't see any signs asking people to be quiet. We left after our treatments which were the only positives of the 2 hours we spent there. Never again! I've been to Wildmore so expected better from Banatynnes.
January 2024 by Zerena Dawson
Bit tired looking.
January 2024 by Summer
Avoid this place at all costs if you are having beauty treatments, the staff and the manager have no idea what they are doing!!! Don?t know how to do basic treatments such as eyebrow tinting/waxing and nails..they only offer to re do aswell if your not happy but why would you want them done again by someone that has no clue the first time?!
December 2023 by Chloe Teasdale
Disappointing. Myself and 2 friends booked in for a spa day and were hugely disappointed by the facilities. We had made use of everything available to us within 45 minutes and then had to wait around for hours in the cafe before our treatment time as there was nothing else to do. The loungers by the pool were thrown around in random places by the small poolside, and when we moved them to sit together found the roof was leaking on us! The relaxation room was cold, strangely laid out and not relaxing by any means. The centre in general felt unclean and not a fraction of our day was luxurious as you?d expect when paying that much money for a ?spa day?. We have written a formal complaint via email and have not yet heard back from anybody dispite raising our concerns to the staff within 1 hour of our visit aswell. Don?t bother booking here for a spa day, you can pay the same price for Stratford upon Avon Bannatyne which is miles better and is actually relaxing and enjoyable.
December 2023 by Kevin Anderson
Very nice and clean ?
November 2023 by Alice Dovey
Spa is amazing value for treatments but the pool etc is very tired
November 2023 by Fizzy Hussain
Sutton Coldfield Bannatyne needs to be looked at because it?s falling apart ?
