September 2023 by Anon
A great experience at Beaverbrooks Solihull; a company that has gorgeous jewelry pieces. Leya is a credit to the store and was extremely helpful and welcoming both times we visited.
July 2023 by Denise Burke
Went to buy some pearl earrings for a birthday present. A really helpful, professional assistant knew all the about the earrings was very professional gift wrapped and gave us advise should they need to be returned. Would definitely go to them for any jewelry in the future thank you guys keep up the good work ?
May 2023 by Geetanjali Verma
Good collection of jewellery but very very poor customer service. We waited for our turn for 45 mins and they told us twice that they would cater to us asap but then took in others before us. The woman apologised for her mistake but took no remedial steps for her error of serving others before us. We were still asked to wait longer. So obv we left.I have never had such poor customer care in my life in any store. Very upset and never returning to this store in solihull again and wouldn't advise others too.
April 2023 by linda stokes
Kit is a credit to this company a total gentleman in every way thank-you so much .Linda stokes
April 2023 by Andrew Demaine
Top quality,,bought lovely Amarnia watch ?for partners birthday ?
March 2023 by Jas Chana
Went in store at Solihull to enquire about a watch. Lucy was extremely helpful and made us feel so welcome, we was treated with so much respect and appreciated the service
March 2022 by Scott ?F8? Casey
Amazing service I had today a friendly welcoming atmosphere when I arrived brilliant service i can not recommend this place more.
December 2021 by Rich Adams
Fantastic, staff were knowledgeable, super friendly. Great selection of tag watches.
August 2021 by Sophia Rose
The staff here were so nice and willing to go that extra mile for you! My partner brought me a gorgeous ring I chose from this store for Christmas and we was told a rough estimated time and date my partner could pick it up in time for Christmas. Although when he got there and was told the delivery hadn?t arrived as it was suppose to (he did go on the first day of 3 and this was a couple of days before Christmas), they told us to call the next day to see if it had arrived and if it didn?t by Christmas Eve and we wasn?t available to collect it our selves then they would personally delivery the ring after they closed! It is hard to find a chained company who have staff who would offer to deliver your purchase them selves out of work hours. I would go back!
August 2021 by Stuart Parnham
We were delighted to visit the Solihull store today. A bright and welcoming greeting on arrival with exceptional sales and service. A pleasurable experience.
August 2021 by Angela Fowler
Purchased a watch today impulsively with the help of Tonii. Thank you for your input and great service. I love my new watch! Have a great weekend x
August 2021 by Lisa Parker
I purchased a Vivienne Westwood watch under 4 yrs ago from Beaverbrooks. It stopped working so I went to Timpsons thinking it was the battery. I was told the watch needed a complete new mechanism costing £85.I went back to Beaverbrooks to see what they could do... I spoke to Tony who was very knowledgeable & professional. Tony was confident my watch just needed a Vivienne Westwood battery & she was right!I was so shocked as I thought the watch was broken & not just that the battery had gone.I am very pleased & grateful for the help & good service i received from Tony.
August 2021 by Mandy Parker
A nice clean bright shop, staff friendly we was served by a young lady Sabah she was very helpful, polite & friendly she gave us some good advice about what we was buying, would definitely recommend.
September 2020 by Dan Z
Shanice is an asset to this company, despite getting links taken out of my watch from Goldsmiths I was then dubious about the genuine integrity of the watch curious to ask if it was totally authentic and Shanice was helpful yet polite enough to assist me and prompt me since the service from Goldsmiths had damaged my clasp and gave the best advice. A special thanks to her, as well as her colleague for helping out and answering my questions that day. As I said, in future should I require any watch services or repairs I know where to come!
September 2019 by Gaz
Very helpful staff
