February 2024 by Roy Gilbert
Went there at 9.30 this morning to look at shoes - no sign of life. Telephone was not answered - what are the hours please?
February 2024 by Mary Muirhead
Our visit for school shoes for my grandson on Saturday 20th January was very pleasant. The assistant Jaeden who served us was patient during the time my grandson took to choose some shoes. Jaeden took time to fit the shoes and he interacted with my grandson in an easy manner.
February 2024 by Charlotte Drewitt
I really recommend this shoe shop for little ones, I had a lovely assistant called Rachael, really helpful, she got the sizing & fit just right. I also purchased the leather kit to help the shoes last longer. I?m also grateful that this store is still offering the old shoe recycling scheme. Many Thanks to all the hard working staff in Clarks, considering it was busy you all did a great job.
August 2023 by Baraka Kenewa
Her disappointed with the customer service at this store. I went in with my 3 children to get them measured (my 3rd being a baby sleeping in the pram) I was asked to leave him downstairs as the store doesn?t have a lift and they only measure children upstairs - I don?t think so!I was told the only option I have is to leave my baby downstairs and take the other 2 up to get measured. So I was denied the service.The store was very quite with 4 employees standing around doing nothing. All it would have taken is for them to bring the small measuring tool downstairs. But I guess they were too lazy to do so. So disappointed. You lost a customer!!
July 2023 by Clint Shearer
Good quality shoes but at a cost.
July 2023 by jane jordan
Popped into Clarks Solihull we were greated by a lovely pleasant young man Ewan. He couldn't have been more helpful and took time to make sure husband was happy with his purchase. My husband and Ewan had a great chat and a bit of banter. Such good service
June 2023 by Richard Kenyon
Excellent help from manager, Aaidah and sales consultant, Luke, found the right shoes and dealt with an issue very smoothly and considerately, happy to come back again as we always do!
June 2023 by Natalie Ferran
My mom was helped so well to find shoes that she loves, by warm and friendly sales lady Pat, Thank you so much for all your help.
May 2023 by Shelley Kirk
I came into the store and was looked after by Miles. He was so helpful and personable. Will definitely be coming back!
May 2023 by Joseph Tribe
Doesn?t seem to have as much choice as what they used to have and seems expensive in there. They could do with a lift as the children?s section is upstairs so push chairs and prams need to be left downstairs. Staff seemed friendly and helpful
April 2023 by Rose Benton
Was served by Andrew at the Solihull branch, he was extremely professional, helpful and friendly.Excellent customer service, definitely recommend.
April 2023 by Scott Tunnicliffe
Went to get our 2 year old daughters feet measured for some new shoes. Ewan was very polite and helpful throughout. Will be back again when our daughter grows out of her new shoes.
April 2023 by Sami S
I recently had the pleasure of being helped by Ewan while shopping for a new pair of shoes at Clarks. From the moment I walked into the store, I was greeted with a warm and welcoming smile and I immediately felt comfortable discussing what I needed. Throughout the entire process, Ewan was friendly, professional and genuinely interested in helping me find the perfect pair of shoes for my husband. Thank you, Ewan, for making my shopping experience a positive one.
April 2023 by Steve Binks
Looking for work shoes, however needed to put inserts in because of arthritis in feet. Kiran suggested a completely different style of shoe than I would normally choose. Inserts fitted well and shoes very comfortable. Many thanks.
April 2023 by Preete Kumar
Kiran at the Solihull branch was amazing at going through all the shoe care advice I was asking for. She went though everything step and step, clearly and patiently. I?d definitely go back in and ask for her help again. Thanks Kiran!