November 2023 by Katie Harris
Lois is amazing!I already love L'occitane and the experience of shopping with them but what makes it is the excellent service.Today I came in to make a purchase and the lovely Lois helped me pick the perfect product, answering all my questions. I ended up going for the almond oil, which is perfect and smells amazing!She made me feel so welcome from the moment I stepped in with a warm smile and offered me some hand cream to try. What a credit to the team she is.?
June 2023 by Matthew Hoey
Very arrogant member of staff
November 2022 by duncan watson
Simply the best service I've received in a long time, the serving lady knew everything we asked , had incredible product knowledge and excellent advice.
April 2022 by Solihull Resident
Shame on L'Occitance the people of Ukraine suffer unspeakable brutality yet you still profit from Russian VanityBOYCOTT this shop Solihull and support the brave people of Ukraine
December 2021 by Jean Jacques
Excellent products, many special offers when spending a certain amount..Attentive and patient staff, so helpful..told me about all bonus products I could claim, and made sure to apply every possible discount for me..Very impressive service..
September 2019 by Margaret Goldsworthy
The staff are always friendly, helpful and informative.
October 2018 by christina mcarthur
Great service with a smile
October 2018 by ISABELLA VESPA
Che dire, si passa davanti al negozio e ne esce un profumo inebriante, impossibile non entrare. La commessa, molto cordiale, mi ha proposto un caffè. Mi ha spiegato con molta pazienza le caratteristiche dei prodotti. Ho preso una saponetta a basa d'ulivo e una al limone, mi ha fatto una confezione degna di una principessa, con tanto di campioncini per il viso. Ci tornerà, le loro eau de parfum mi hanno conquistata così come anche le commesse
October 2017 by Bronya Lotus
Staff aren't for for the job, they're either too pushy or completely ignorant.
