November 2023 by Michael Taylor
Deb is an absolute gem. Have been served by her twice, once a few years ago and again yesterday. Both times was honest in her opinions and extremely helpful. An asset to the company and some of the best customer service I?ve ever received!
October 2023 by King hez
I called in not long ago and spoke to the manager Kim regarding my partners jewellery and coming in to have a look. I explained my partner has social anxiety and that I would have to come in her place, Kim was very understanding and Kind and explained that they are open later on Thursdays where it is more quieter where my girlfriend would be more comfortable coming in. Such great service thank you
October 2023 by Wendy Elvins
Very busy but the staff were courteous and helpful.Very nice products on offer that were well displayed.
September 2023 by Gillian Nicholls
Would like to say thank you to deb for all her help. Staff actually found charmI was looking after I left the store. Deb did no more than actually look for me to tell me they had found the specific charm I requiredSuch friendly and lovely helpful staff. Thank you again x
September 2023 by Sally-Anne Nicholls
This store goes above and beyond to help its customers. I have been looking for the eiffel tower charm now since September 2022 whenever it becomes available online it sells out. The only store close to me was the Solihull branch that had 1 left. My mom went into the store to get it but it couldn't be found. My mom told Deb the train why I wanted the charm so much and my mom then left the shop. Debbie continued to look for the charm, and found it. She then left the store looking for my mom in touchwood, found her and told her she found the charm. By far the best customer service ever, and made my day. Debbie thank you so much ?
September 2023 by Emgirl500 !
Served by Deb today, wonderful service!
July 2023 by DM REBOOT
I was picking up some jewellery and one of the workers was brilliant at choosing exactly what I wanted. I believe her name was tan, again brilliant service all around
July 2023 by libby saunders
I was served by tan today whilst shopping for the perfect charm for my bracelet as I am graduating this year . Tan was so friendly and helpful to help me pick out of the many charms available which suited my style and bracelet. Couldn?t be more happier with the choice she helped me make and her brilliant service . Will definitely be back for my next visit very soon .
July 2023 by Aishah Ahmed
A worker named tan helped my nan pick out the perfect charm and she was very kind and professional.
June 2023 by Helena McGrory
I was served by Bev for the original purchase and Lauren when I had to return a scratched bracelet. They were both very lovely and enthusiastic and Lauren was particularly kind when I had an issue. Such a lovely experience, thank you!
April 2023 by Wahid Anwar
Lovely lady named Sarah served us. No high pressure selling. Just a lovely person who helped us and we bought something.
February 2023 by J Harris
My friend and I enjoyed a lovely relaxed and interesting shopping experience last week at the Pandora shop in Touchwood, Solihull.Excellent, polite, helpful, pleasant and professional service from Rhiannon.Thank you.A super environment. Looking forward to our next visit.
February 2023 by Michelle Maund
Love Pandora the charm bracelet, great idea for giving gifts every birthday, Christmas, valentines day.
December 2022 by Sanha Ahmed
WORST SERVICE. If you don?t like your job quite!Got served by a lady called ?kylie? who?s customer service was disgusting. Always shop at this Pandora, but this lady?s attitude and customer service was shocking, could not be bothered to do her job to start with and then when she had no choice, is then rude and unprofessional. Avoid going to her if you do shop here :)
December 2022 by Mark Eborall
Not a fan of obligatory queuing system.Losing faith in quality as returned an item already previously replaced. ? alternative will last without tarnishing.
