October 2023 by Richard Thomas
Bit of a trip down memory lane.I used to regularly visit the Richer Sounds in Birmingham back in the day!This is a great store!
September 2023 by Peter Hammond
Very good service and knowledge, purchased exactly what I needed
July 2023 by Peter Brameld
simply the best! The range of stock, and the expertise of the staff are 2nd to none.Here is a store that has its own telephone number that you can call and talk to a human being without going through loads of numbers. If they happen to be busy, you can leave a message and they do call you back .The guarantee that they give, up to 6 years is the best that I know of. I would recommend without hesitation.
July 2023 by G B1
Pre order collection so was only in the store a few minutes. Gave order details and friendly knowledgeable staff assisted and provided my order to my satisfaction. Phone call enquiries were quickly actioned and provided all the information for me to make a sured decision on the correct items to purchase. Thank you R S..??
July 2023 by Ben Holmes
Had a great chat with Marcus who was incredibly helpful, recommending a set of high quality hifi separates. There was no pushy sales spiel and he was very conscious about staying as close to my budget as possible. Will definitely be heading back to the Solihull branch if I need any further help or advice.
June 2023 by daniel sudbury
Excellent customer care from all the team. I turned up without an appointment and the support I received was first class.Nothing was a bother and they went above and beyond my expectations.Amazing experience
May 2023 by Iain Craney
I decided to go all-in and build my own home cinema in my loft, and sourced all the electronics from Richer Sounds. I was very impressed with the service I received; deliveries were on time, the prices were reasonable, and the staff I spoke to were very helpful. They also offer a really good warranty. Special thanks to Marcus and Stuart for their help when I needed to exchange some brackets that didn't fit my speakers. Pic related, very happy with the final results.
April 2023 by I'm A Party
I have bought an amp, set of passive speakers, turntable & stylus from the Solihull branch in the past 18 months. Dealt with Stuart who was friendly & informative throughout. Got plenty of good wide-ranging advice from him on what was available for my budget. No hard selling whatsoever.After sales service top notch as well. Any questions with products bought dealt with quickly & professionally. Will definitely return when I'm looking for further audio equipment.
February 2023 by Ian Cowley
Good old traditional customer service. Went in for soundbar asked for expert help and got it. Came away having spent a little more than I maybe would have wanted but got a great deal on a super Samsung soundbar. Cheers Karl
January 2023 by Joseph Price
Good service. Recently purchased an AVR & speaker set. Think I got a great deal. Especially appreciated Karl's support, answering any questions I had. Items not in stock arrived next day. Very responsive to email.
January 2023 by Sacha White
Small disaster with a shelf meant that my speakers fell a couple of metres and my new record player took the brunt. Took them all into the store and Stuart checked them out for me. A few days later he let me know they'd had a miraculous escape and sounded fine. All that was needed was a new cover for the record player. Brilliant service!
January 2023 by C W
Totally outstanding service from Stuart ! if you have never given these guys a thought for goods then go see them. Always helpful and knowledgeable. Really appreciate everything you have done !
December 2022 by Chris Wickett
Totally outstanding service from Stuart ! if you have never given these guys a thought for goods then go see them. Always helpful and knowledgeable. Really appreciate everything you have done !
December 2022 by Grant Houghton
Great customer service! Couldn't be happier with my TV which was brought at a very competitive price alongside an amazing warranty. I had some trouble with getting the TV to my car, thankfully one of the staff members (I believe Carl) offered to carry the tv to my car parked father down the road just before the store closed. Thoroughly recommend
December 2022 by Omari Green
I went to Richer Sounds Solihull and I knew the projector and projector accessories I required. Samuel was very friendly, he quoted everything for me at the VIP prices. Before purchasing I wanted to enquire for fitting services of which Samuel recommended a third party which Richer Sounds have a relationship with. The third party took longer than expected to come out to my address to assess the work required, and they took just as long getting a quote sent over. Samuel was proactive, acting as a liaison between myself and the third party to try and expedite their service. After settling on an independent contractor to fit my equipment, I placed my order. I realised after ordering and delivery of my screen, I wanted a different size. Samuel was excellent and went to great lengths to schedule pick up and delivery of the new screen within just 2 working days total - and again he acted as a liaison between myself and a third party - this time the courier. I couldn't be more pleased with my products and the service I received was well and truly 5 stars.
