December 2023 by Amitoj Singh
What amazing customer service.Don?t waste your time at John Lewis, just come here and you will find the issue of your choice and the size of your choice with minimal waiting times, even the till comes to you . Save time be smart shop at Schuh !
December 2023 by MaMoon Zaheer
Served by Raj, she was brilliant and helped me and my wife with our purchase! Thank you! Made the purchase due to your excellent customer service!
March 2023 by Jeremy Evans
Lovely experience today. The manager/supervisor was so helpful and friendly. Lovely to find people that are enthusiastic about the brand they work for and share this with customers.
February 2023 by Angela Homer
Really helpful staff
June 2022 by Lisa Vickers
Hi guys if anyone interested come in to this particular store to be greeted by tall handsome chap asking do I need help I was quite happy to look round but big thanks that's a plus found white trainers n was greeted by a lovely assistant called Anika very welcoming not pushy n easy to speak too wasn't sure between two trainers cut a long story story short got the trainers to suit my dress thank you soo much Anika for bein patient as I need hip replacement isn't easy always tobtske shoes off much love can't wait to come bac xxxx
May 2022 by Junaid Shah
I went to buy a pair of shoes for my daughter but the size I wanted wasn?t in stock so the customer advisor ordered it for me and said it would come the next day. It?s been a week and I still haven?t received the shoes. I?m pretty shocked that I was given the wrong information in store and now my daughter is extremely disappointed.
April 2022 by Lois French
Lovely staff, several members asked if I need help while in the store. Helpful girl showed me what boots where in stock out back which made picking something that fit painless. Was in and out in less than ten mins!
March 2022 by Brian Drinkwater
I was a man on a mission - to buy a pair of Birkenstock sandals that every review I've read, raves over how comfortable they are. Didn't want to risk buying online, just in case, so this was the nearest stockist to Sutton Coldfield. Thankfully they had the colour and size (size smaller than I would have ordered!). Happy Days. Oh, and excellent service from the young lad who put up with me, and the young lady on the till.
December 2021 by Ria Patel
Ok support from staff, Good selection of soles on shoes as my mum needs Good padding for her feet and has bought from here before and the shoes have been amazing for her foot health.
August 2021 by G Yours
I was a man on a mission - to buy a pair of Birkenstock sandals that every review I've read, raves over how comfortable they are. Didn't want to risk buying online, just in case, so this was the nearest stockist to Sutton Coldfield. Thankfully they had the colour and size (size smaller than I would have ordered!). Happy Days. Oh, and excellent service from the young lad who put up with me, and the young lady on the till.
July 2021 by Zoe Brett
Very helpful and polite staff
July 2021 by nujiedad
Fantastic young staff today ( didn't see anyone over 20/25) made our experience shopping with our 12 year old granddaughter ( ecstatic with her Converse High tops) and 5 year old grandson ( loving his Crocs) , a real pleasure..What great attitude...helpful, polite, not lazy, interested, tolerant ( even with a.crying baby and first shoes ), funny, apologetic for the slightest delay ....I could go on.What a pleasure to shop there with great young staff. You can train the right procedures but you have to hire the right attitude to get excellence...well done Touchwood branch !
July 2021 by Andrew Middleton
I don't like shoe shopping, but when I have to, Schuh is my preferred option. Good selection and friendly staff.
July 2021 by Emma JG
Staff member was lovely, friendly and really helpful.Bought glittery DMs
July 2020 by Martina Gilbert
Great customer service
