March 2024 by Michael Spence
I Have been going to Specsavers in Shirley for the past 14 years. Ive always had an excellent experience there.This time I went for Varifocal glasses and saw a lady called Gina who was brilliant. Everything was explained to me by her and she was friendly and professional.Exellent choice of glasses along with really good service.I will definitely keep on going to Specsavers.Thank you Gina.
March 2024 by Porick Smith
Great team friendly and efficient
February 2024 by Majid Mandania
"Regrettably, my experience with SpecSavers fell far below professional standards. Despite reaching out three times for assistance, each call resulted in a promise of a callback through an automated system. Disappointingly, not a single callback was received. This lack of responsiveness is concerning and does not reflect well on the company's commitment to customer service."
February 2024 by Nigel UK
Good enough but slow, spent twice as long waiting than talking to the three people for the eye test
February 2024 by Liam Maynard
Friendly staff conducted my eye test thoroughly but it did not take long. New glasses ordered and arrived quickly too.
December 2023 by Andrew Gosling
I had an eye test a few months back and my prescription was unchanged, so no new glasses. Then I broke the existing pair. I filled in the form on the website and was contacted the next day and was told come down any time. Looked on the website and found a pair I particularly liked (Timberland). Went to Shirley, they had the pair i liked and they were fine. The staff were very helpful and pleasant and doing the admin was very slick.The glasses were ready on the prescribed date. Went to collect them, very small adjustment needed. Staff were excellent again and I left happy and have had no problems at all. It is also worth mentioning that the optician detected a problem with my eyes and reported this to my GP and I have seen various people including a consultant eye specialist and things are under control. Very impressive.
December 2023 by Anne Barley
Great customer service today at Shirley spec savers . Everyone was very professional in the service they provided . Friendly and unhurried customer experience. Thankyou
November 2023 by Piotr Rege?czuk
Professional place with very friendly staff. I recommend.
October 2023 by Hailey Hanson
So grateful that they fixed my daughters glasses within minutes. Thank you
October 2023 by ben weavers
I rarely leave reviews but in this case I will..I would like to say not only is Shirley spec savers fast polite friendly they are a credit opticiansCan?t rate the Shirley branch highly enough.. a pleasure to be a customer of them.. thank you
August 2023 by Phillip Bailey
Took my 16 year old daughter there for her annual review. A new (to us) Optician called Owen looked after her, and he was brilliant.Knowledgeable, friendly, thorough - explained everything - wonderful service - hope I get him for my next review - thanks Owen!
August 2023 by Muhammad Jamil
I have no personal experience but i once visited with my friend in thier Stratford branch.
August 2023 by Ant
Lady who I spoke to was really rude. I?ve been going to specsavers in Shirley for 15 years. Customer service was appalling. Avoid this branch !!!
July 2023 by Lizzie Crates
Excellent service from beginning to end
June 2023 by Kulvinder Kaur
Very rude assistant that served me.
