March 2024 by Aimall Safii
Absolutely awful honestly not happy with the monthly payment 20 pound for a day pass honestly mate that is shocking 50 pound for a month you can get 4 months memeber ship on other gyms
February 2024 by Steve Elliott
I?m slowly getting my fitness togetherWhich is important for all of usThis gym is clean and staff are pleasantThey allowed me to postpone my gym membership when I broke my wristFor a few monthsThey did take money out of my accountBut did put it back I love the spar area. Which is equally important for me as exercisingThank you staffAlso like the cafe they have so many vegan options which is also important for me
February 2024 by Lucy Burke
Best gym and spa in the area. Fantastic Turkish bath and outdoor pool
February 2024 by Rani Kaur
Customer service - absolute nightmare to get through to. Still waiting for a query over a week ago and not received a reply. Spa was cancelled and out of pocket by £120.
February 2024 by Mohammadreza Yousefi
It's ridiculous when you have been charged for a period that hasn?t used the gym!!!I had monthly payment plan that is not a long term contract and they charged me for almost 3 month after i cancelled to go there!!!Welcome to Virgin Active style scamIf it?s monthly plan and you charging me extra for that why do I need to inform you 1 month before to cancel? And when you call the customer service on the phone to cancel the plan they would say they don't have access to do that! Just for charging you for one more month!
February 2024 by Paul Partridge
Had a membership at this gym but now cancelled. Staff are really friendly and lots of equipment but always felt dirty. Luckily I got half price membership with my life insurance as it is certainly not worth £70+ a month.
February 2024 by Nadil Amarapathy
I just want to highlight the amazing service I received from James and his team. I initially had a small incident and a major incident occur at the gym. James and his team dealt with the matter very well and ensure the best service was given.The facilities are good, and the service is amazing. What more can you ask for.Also I want to highlight Mike and Luke for their amazing service.
February 2024 by Elliott Moran
Much cleaner and tidier and overall a more pleasant gym. Hats off to the cleaners who have done a great job. Compared to about 3 years ago the gym is much better. (Covid must have been a big hurdle for them) The machines are serviced and all work. Obviously some times some of the spa items are out of use but with such big building and the number of visitors they must get i think its understandable and the odd pool closure is not the end of the world. I think in the current energy climate we are very lucky to have such a great venue and i feel that the occasional hiccup is worth overlooking for the overall experience. Will get 5 stars is they carry on on their current path.. Elliott :)
February 2024 by Dommo 3
Okay gym equipment not many machines for muscle buidling. Good spa facilities yet the outdoor pool which i have only been in twice since joining over 6 months ago is always closed when i get there. I can't understand why they would advertise and have a heated pool outside if it is always closed
February 2024 by Kate Thompson
Great gymGood classes
January 2024 by Jamie West
Good gym, never too busy but certain bits are starting to feel it's age.
January 2024 by Khurafati Khan
Cold water in jacuzzi?s, stem and sauna being run at low efficiency. Showers not clean. Don?t meet expectations
October 2023 by Marvellous
Excellent clean business. Lovely people working there and lovely customers. Good debates and conversations in the steam room and sauna. Love my time there.
September 2023 by Lauren Hallam
I had a personal training session with Craig today, having not used some of the gym equipment and machines before Craig really helped me feel more confident and helped me so much with my technique and getting the most out of my work out .Craig was really friendly and made me feel really relaxed and confident I will definitely be booking future personal training sessions with him .Thank you so much for giving me confidence and encouragement starting out at Virgin Active.
September 2023 by Joanna Bochenek
I have been a member for a year now and I will not be renewing my membership.For the price that you pay, the standard of cleanliness and equipment is just disappointing. This place needs a proper clean, the stations are sticky, with rubbish and old chewing gums stuck in cup holders, the walls are covered in dirt, you can find all sorts of bodily fluids splashes on the glass screen. I also cannot remember a time when all of the stairmasters would be working... There are always a few stations closed which is disappointing considering this isn't the biggest gym and it does get busy.Also, if you decide to try to book Club V for your little one, I wish you luck trying to a) get hold of anyone b) meet their ridiculous criteria where you are only allowed to book exactly 10 days before.. not a day earlier or later.I used to use Virgin Active in Nottingham and I absolutely love it - it was clean, spacious, very well equipped and had the ladies only zone. This was the only reason I gave Solihull a shot.I am leaving VA and moving to PureGym - it's cleaner, open 24/7 with the ladies only zone and for the 1/3 of Virgin Active membership price. Do better Virgin Active, for the sake of your members.