December 2023 by Justine Bostock
So disrespectful don?t laugh at customers that you have upset as they are walking out the door.staff need training in customer service that includes the manager Mo.avoid at all costs.
August 2023 by Brian Smith
Very pleasant & friendly staff.
June 2023 by Teresa Doy
Not bombarded as you walk through the door. Greeted by a friendly smile from Seriena. Was able to discuss the sim plan I wanted and when I wasn't sure another helpful member of staff Mo got me exactly the plan I needed at the affordable price I wanted
June 2023 by many rooms
Amazing customer service from hasan sorted my phone out set it up as-well and charged me £25 which was very understandable considering it takes half an hour of his time he is very funny and vibrant just made my day. A great sales person and overall great customer service. He sold me an iPhone 14 at a very decent price as well as a sim for my tablet. £10 for 100gb I am thrilled.
June 2023 by BITMOJICREATIONS
Brilliant service from hasan the other day I thought he was professional, charismatic and a true salesman I had an issue with my battery turned out I needed a new phone I do travel a lot and I can now roam in Europe and 83 worldwide destinations.
May 2023 by Jim S
Terrible service, went in today (10/05/2023 @ 17:00) to get a sim card and the colleagues in store went out of their way to put me off getting one, they told me it would take 45 minutes and that i was better of going to tesco to buy a sim. The store manager should get closer to what their people are doing. I assume they wanted to close on time and couldnt be bothered. Shameful.
May 2023 by hannah cheng
There are lots of unexplained charges and you can't talk to a real person about it, serious concerns!!!!!!
April 2023 by Andrea Jackson
Really helpful and attentive staff
April 2023 by Nicholas Yearsley
Writing on behalf of an old and vulnerable relative, she's 80 years old, no experience with the internet and had never used a smartphone before. She'd been been with Vodafone for 25 years.She visited this shop to get advice and help on buying a first smartphone and contract. The assistant sold her a 2 year, 1GB, £10 PM contract. This is outrageous, there are obviously a lot better deals available if you know where to look and you're internet savvy, she didn't know that this was a bad deal! not only that, they also sold her an obsolete basic basic smartphone for £100. It's taking advantage of the elderly, just for a bit more commission!Anyway, a few months later she realised that 1GB was insufficient, so she went in again.. trusting them to help her. Guess what, they realised that her phone could take two sim cards so they sold her a second 2 year £10 pm contract!!.. not explaining to her that the 2nd SIM would have a different number. I'm gobsmacked.I'm utterly shocked by all of this and Vodafone should be ashamed of their employees.
March 2023 by Simon Hames
I have swapped over from EE recently. New phone and new contract. Couldn't get 5g to work (to be honest, it was a setting on my phone). The first time i went in, they just were not interested. Last time, i went in by chance as different staff were on and told they were still sorting out 5g in the area. This is Solihull it has full coverage on the website, apparently. This was at least an answer as i also went into the Cwmbran store, and they said it was probably my contract. Just generally unhelpful and rubbish. I travel a lot as well. I must admit i am missing the EE level of signal even if it does cost a lot more.
January 2023 by Tracy Hollis
Can't get to speck to no one just fed up with service
January 2023 by I Z
Amazing service provided by haneef, i came in store because i had problems with my current iphone, He was very attentive and quick to diagnose the problems and recommended an Upgrade which i couldnt say no to. I would highly recommend Haneef Top man??
January 2023 by Anonymous Cover
Really bad customer service. Went to this store in Solihull today after I was given a battery repair appointment. Wasn?t even asked any details about myself when I was approached by a staff member named Mohammed. Instead was immediately told they don?t do it and to contact customer service. Not helpful at all.. the perfect definition of getting paid to do nothing ?
December 2022 by ian haywood
Brilliant, got the help I need at a very good price will be using again.
October 2022 by Personal Information
Thank you to the young girl who helped me today with my esim, she spent 2 hours trying to fix the error I was getting. Very friendly.
