January 2024 by Shannon Alcock
I appreciate hospitality can be difficult but I feel I have to write this because the staff were quite worrying.The waitress (tattoos, blonde hair) behind the bar was being so vile to the new waiter because he needed help, and she was just having a massive go at him in front of everyone. You can see and hear everything in the kitchen; the head chef just upped and left, leaving a young lad to take over, but he was just screaming every swear word under the sun, explaining how much he dislikes the head chef, and everyone in the restaurant was just watching silently. I?m actually embarrassed for this place and I feel for the staff :(We booked for 7:30pm, didn?t get seated for 10 minutes, our two pizzas took an HOUR, when considering they take a few minutes to cook is shocking. We never even got our drinks so we just paid and left.I?m sorry, I know it?s not easy for the staff but the way they were happily just mouthing off at each other was actually depressing to have to sit through.
January 2024 by Vicki Carroll
Food was fine and enjoyable. Service was friendly but a nightmare even though there were only 4 tables occupied in the restaurant. Run out of bolognese and chips! Order repeatedly delivered incorrectly, having to chase and extremely slow. Never had that problem there before so not sure what was going on.
January 2024 by Cally Ann
came out for new years food at 7:30pm. i knew it would be busy so i booked for two. they were confused when the two of us got there. they didn?t get my name right or check properly tbh. they weren?t aware of the online bookings. had to call for attention for ordering and then a reminder for drinks after 40 mins. they manager (i find out later) shouts ?SORRY?. they didn?t even bring out all the drinks so i had to remind again. once a customer complained he returned to their table with a patronising ?now have we calmed down?? post bringing out their mains before the starters after waiting ages. the food wasn?t worth the money either. had to ask for napkins twice after not recovering then or cutlery at all. i understand it was going to be a busy night but you HAVE to be prepared and happy about booming business. definitely needs a new manager for sure. the waitresses picking up all the physical demand as there wasn?t enough staff on or either a unreliable system in place digitally.
January 2024 by Julia Stephens
Came in NYE booked a table for 7:00, didn?t get our main courses until almost 10pm, this was after asking for an update 3-4 times on how long our food was going to take.We were not the only people in the situation, there just seemed to be no food leaving the kitchen. I appreciate how busy it was and that the restaurant was very understaffed but a 3 hour wait for two people is ridiculous. Had to ask for a manager multiple times but he kept walking past our table and not acknowledging us, ended up taking our food to go. The manager did apologise in the end and gave us our meal completely free which we very much appreciated .On the whole though it was severely understaffed both in kitchen and FOH resulting in overworked and stressed out staff. Not good.
December 2023 by Mike Smith
Shambles. Ordered 3 pizzas & 2 salads, got 2 different pizzas and a portion of chips. Delivery guy blamed restaurant as knowingly getting it wrong. Also took 25 minutes longer than promised. Very poor. Didn?t answer phone to discuss. Go elsewhere if you want the food you order on time.
December 2023 by David Apps
We went as a large group for our Christmas dinner. We all had high hopes due to what we had heard about Zizzi. Unfortunately, on the afternoon we went a lot of food which we had pre chosen\ordered was not available and we had to choose an alternative. Besides our table, there were only two other tables being used - you would expect the service to have been quick due to the establishment not being busy but this was not the case and some of the party ended up with not receiving there main course. The food that was brought out was good, but the overall atmosphere was a letdown because of the service issues
December 2023 by Harry H
Awful service. Came for our work meal and they didn't have a lot of our starters or desserts despite us booking a month in advance. They actually ran out of my dessert whilst I was there and there was no discount or apologies for this. There was only three servers working who didn't seem to have a clue what they doing, one of whom actually had to ask us what the desserts in her hands were. Had to wait an hour between each course so we were there for almost four hours and the staff were not apologetic.
December 2023 by Fiona Walsh
Experienced staff that took everything in their stride while dealing with our large work party. Staff were calm, patient & friendly with many different orders to serve. Amazing food & wide selection of drinks. Especially enjoyed the passion fruit sparkler!
December 2023 by Jules Morton
What a lovely time out with work friends ? the food was delicious with a generous portion size, the staff were great and the venue was spotless. Compliments to the chef and our waitress Demi, you were amazing.
December 2023 by Charlie Stevens
Friendly staff and good food that was reasonably priced. The restaurant was clean and tidy too, so excellent all round.
December 2023 by Euro Marky
Good food, had chorizo spaghetti and it was lovely, desserts are very rich. Enjoyed the visit would definitely go again ?
December 2023 by Colin Bennett
Absolutely disgusting service. Arrived around 5pm, drinks ordered sharply, 10 minutes later ordered food, starters Arrived in a reasonable time, however still sitting waiting for the main meals at 6.30pm. Food eventually arrived after questioning the delay with the absence of one side. When asked about the missing side, we were told they had ran out. Received a complementary bottle of wine and discount., however not the point - it totally spoiled the evening - would rather pay for the wine and pay a tip rather than be disappointed to this extent. Restaurant probably at 20% capacity so NO EXCUSES. My advice is to go elsewhere.
December 2023 by Kerry Fazackerley
Went here on 19th November to finish our lads? birthday weekend.I?ve honestly never been anywhere in a long time where the service is 10/10, the friendliness is 10/10 and the food is 10/10. Keep it up guys and thanks for a great night ?
December 2023 by taylor
visited on wednesday night, there seemed to be only two members of staff on but they were both lovely and very attentive! food was amazing and substitutes were offered for missing items which was great, fab friendly service and lovely food :)
December 2023 by Rich Deerdog
Zizzi is a good safe choice.Finding myself abroad in the wilds of Solihull, I searched far and wide for food, terrified of the shopping centre food court, only to be saved by the home of the little soul bread.Standalone restaurant, well situated between O?Neill?s and Popworld, this place was decent.Quiet (it was Monday night, of course it was quiet), but well received. The service was excellent and the environment relaxed.Had a fondue to start. This felt decadent. But so right. More of that please. The main course was calzone. As it ever was and will be on Zizzi. Diminished but present.No pudding. I had room for tiramisu; but the tiramisu was no more. Sad. Accept no substitutes though. Resolute.The beer was Peroni. As it was decreed. Just one Peroni; bring it to me?Overall a plus. I would eat here again; but I can?t see why I?d be here again. I never expected to be here now though. So expect the unexpected.Smile though. There?s always pizza ?
