March 2024 by Tilku
Some nice people working there except for one.Trans looking lady guy with red hair is incredibly rude.
February 2024 by carl harris
Possibly the nicest cex I have been to.
February 2024 by Ste
Pure lazy, this stores staff are useless...imagine having opening times but refusing to do anymore product testing 1 n half hours before closing! Obviously think people like wasting their time going to the store, has gone downhill since it gain the lazy self absorbed entitled staff they have now. Dont waste your time go to one that sticks to its opening times
January 2024 by Leah Griffiths
I brought a gta 5 disc and it took 7 hrs to download and then it stopped at 52% and then said "Disc is either broken or dirty" I cleaned it and it still wouldn't work and I didn't get refund.They are selling faulty items the cheapscapes!
December 2023 by Balvinder Sambhi
Sold my old mobile to CEX. prices on website or not clear when you go in-store deduct money for cable and charger if not traded at the time.
October 2023 by Mandy Malhi
Excellent customer service. Very informative and polite.dealt with all our queries.
May 2023 by Pete Clarke
All round good store
May 2023 by Ian Jones
Go for dvds normally get what i,m looking for
April 2023 by Allan Thursfield
The worst customer service and staff I've ever had the misfortune of dealing with. Three women with no clue between them. The first one quotes the wrong price even though she 'checked it'. The second one tells me that the testing time for the device will be 40 minutes and it took her 2 hours! The third one blames me for leaving a code on the device when all you needed to do was press and hold three buttons to reset everything on the device. This is what happens when you hire pathetic women with no technical knowledge. I'm very happy to take my business elsewhere.
January 2023 by Thomas Southall
having been constantly trading in games for years now with no problem.. only for one ds game to get wrongly flagged as a fake when it wasn't.....your staff need more experience in handling and identifying retro games especially when they can't tell the difference between why some games are marked a certain way and others aren't....I understand they're told to look out for pokemon games but there is clearly some ill informed advice going around the store...it's just frustrating as a game collector, trying to explain to your staff why the one ds game they think is fake isn't, when they've clearly been told about looking for things which are on gba carts....
January 2023 by Steven Pritchard
Sent me to buy a lead for a ps3 I was selling them said after 24 hours that there was a small flap missing so wouldn?t buy it. Wouldn?t refund the lead. Attitude of the manager stinks. Avoid at all costs.
December 2022 by Chris Pardoe
Well what can I say really CEX are normally OK, but on this experience with the stourbridge branch left me a bit annoyed to be honest, took in a Samsung s6 Edge plus to sell, now this phone was mint, in box with all the accessories, there were no marks on the phone, no scratches on the screen or the back, basically as new and they tested it and found no faults with it, but and here's the bit that annoyed me, they took it as grade b, why because the box wasn't like new(a label stuck to box was a bit tatty), I mean really it's a six year old phone,and the phone was mint complete with all the accessories.Oh well you live and learn, thanks very much CEX that will be the last time I recommend you to anyone and I do alot of gaming pc repairs so I regularly recommend them to customers for replacement parts.. but no more..
August 2022 by Andy Roberts
Friendly, professional and helpful staff. Excellent customer service given and time taken by the staff to ensure the customer is happy. I honestly found it a far nicer experience than the Merry Hill store which is always too busy and feels very rushed from a customer point of view
August 2022 by Matt Hollings
First timer. Kindle Fire for £35 plus 2 year warranty! Happy days. Looking at a Fitbit next.
July 2022 by Jo Evans
Really helpful staff, great service and product's in store.