November 2023 by Ged Jones
The person I saw, Louise, was friendly and extremely helpful. she spent time to explain what could be done to sort out my problem, took the time to look at my history and suggested several options. She even explained the pros and cons of each to help me choose a solution and at every stage I felt that she was genuinely helping me to make the right choice for myself. I have always had excellent customer service from the Opticians department at this branch and Louise has managed to raise the bar. This was not an expensive purchase, and I really feel that I have had excellent value for money.
November 2023 by Mark Nicholls
Very friendly and professional. Made to feel relaxed and welcome.
November 2023 by Thelma Tee
Had an eye test done as sight had deteriorated since last recent test and was told that should choose a new pair of frames as well as lenses as it?s cheaper than using old ones . In fact I might even be charged extra !! What a dreadful waste of a good pair of frames , but even more important, I don?t find suitable frames easy .. it took ages to choose these ones ..dreadfully wasteful and wasting of hard earned money ..
November 2023 by Heather Paul
very professional staff no delays and gave good advice
February 2023 by Adetutu Aboluwoye
Very dissatisfied with their customer care! I was booked in but wasn?t sent the address on getting there after having to call their phones unending without them picking up. Only to be told to rebook!No apologies no remorse for wastingMy time. Never coming here here.
January 2023 by Bahman Ab
Today I had an appointment for eye test and Dr Sophie was brilliant and she explained step by step all the process during the eye test , I?m glad from the service and team as well and especial thanks to Dr Sophie , definitely I?ll recommend her for eye ? test
December 2022 by Tanya Shand
Not happy with Boots optician. There's always a problem when my contact lens prescription changes and it's so frustrating that when you call them they rarely answer the telephone. I've been there waiting for my appointment and I hear the phone ringing and no one answers it! I'm definitely making plans to register somewhere else.
March 2022 by Gill Bate-Jones
Had an excellent experience with Boots Opticians on my two recent visits. Had my routine eye tests. Very thorough and Kavita was especially good. Was pleased that there was no "hard sell" - no trying to persuade me to buy expensive glasses when I all have is a need for low prescription reading glasses. I nearly stopped using Boots some years back when there was a very pushy 'sales' orientated optician who made me feel that I had to have their prescription specs - which ended up actually causing headaches! Luckily that optician has left and the current team are great.Was very pleased that I'd stayed with Boots as a few weeks after my routine sight test I actually had a problem with one eye. Boots quickly booked me in to check it out. Were able to reassure me that, at this time, it isn't too bad and should settle a bit - but also gave me details on the condition I'd developed and gave me the contact info for the Birmingham Midland Eye centre where I'd need to go if it deteriorates. Again Kavita was the option dealing with me. Very thorough, reassuring and caring.Would certainly recommend.
September 2021 by Paul Boulton
Choose my new glasses and sun glasses today ,I have to say Lisa b was so helpful friendly and a pleasure to be attended to by a credit to bootsThank you Lisa
July 2021 by Ellie Co
Had a frustrating time with boots Sutton Coldfield basically I turned up around 3 times over the space of a few months, with an appointment, trying to get a trial of toric lenses. And each time for a different reason,it was a wasted journey for me either someone was off sick and they had the wrong mobile number,and eventually I did turn up for my appointment today, they told me they had the lenses.I even went into branch a few weeks before my appointment to double-check that they had them in.yes they had them. I turned up and the lenses had gone missing. after the experience I have had I was not surprised in the slightest and I was actually expecting it. I was expecting something to go wrong and that was the third time that I had turned up and I wasn't able to get the thing that I had the appointment for. I requested a boots voucher as compensation as that was the 3rd wasted trip and I would absolutely not recommend boots Sutton Coldfield. I have returned to vision express who are much more efficient and reliable.
July 2021 by Becks X
Pretty bad opticians really. I?ve been going for years and service is so slow, it?s very crowded and they made mistakes on my prescription. Took a couple of hours just to have a basic eye test, so much sitting around and twiddling my thumbs. They?re also listed as closed and they are not, almost impossible to contact too as it just rings out. It?s sometimes busy so they are clearly at the phone and whenever I?m there there?s always people by the phone. Just a frustrating place, I would avoid.
March 2021 by Ellie C
Had a frustrating time with boots Sutton Coldfield basically I turned up around 3 times over the space of a few months, with an appointment, trying to get a trial of toric lenses. And each time for a different reason,it was a wasted journey for me either someone was off sick and they had the wrong mobile number,and eventually I did turn up for my appointment today, they told me they had the lenses.I even went into branch a few weeks before my appointment to double-check that they had them in.yes they had them. I turned up and the lenses had gone missing. after the experience I have had I was not surprised in the slightest and I was actually expecting it. I was expecting something to go wrong and that was the third time that I had turned up and I wasn't able to get the thing that I had the appointment for. I requested a boots voucher as compensation as that was the 3rd wasted trip and I would absolutely not recommend boots Sutton Coldfield. I have returned to vision express who are much more efficient and reliable.
September 2019 by Pamela Waldron
I changed to Boots opticians after many years with the same one, and I was very impressed with the service the tests were very good everything was explained before each test the actual eye test was very good again explained to me before hand along with advice, I could not fault them all of them from assistants to the optician was was really good, including the help I got when choosing my new glasses was perfect, so I was very happy indeed and would advise others to try them.
June 2017 by Florence Pearl Joan
Worst optician ever. Got my eye test prescription wrong twice and my mum's too. Never again.
February 2017 by vish s
Good and fast
