November 2022 by Carol Butterworth
Lovely friendly staff
November 2021 by Elaine Griffin
Lovely helpful member of staff approached us in the queue to find out what we needed. She then helped us to register a death and sort out some standing ordersVery professional and kind, took us into a side office for privacyCounter staff were friendly and helpful as well
October 2021 by Sarah Brampton
I need to utilize the space better as there are only two kiosks, which leads to long queues. Staff friendly but this branch has sadly gone downhill, their opening times are often different to what are stated on their website.
July 2021 by Jon Evans
Been a customer for years but they are terrible. Cause of Covid made to queue outside in the rain likea peasant in a LONG queue just to pay some money in. I didn't even bother, looked inside the window and the place is empty, like 1 or 2 customers at a time. Utterly ridiculous. No other banks or retail stores are doing this. I'll be taking my money somewhere else.
July 2021 by Wing Tsang
Always had good service and very helpful staff
September 2020 by alyson connoly
Big branch of halifax, yet ONLY 2 kiosks.Queues get long at times.Staff are OK.Far too much open space whichcould be filled with staff assistingcustomers.Halifax staff not exactly knownfor customer service :(
September 2020 by Dasrat Khemani
The casher (old man) always looks grumpy and deposit machine should be like HSBC one.Rest staffs are very cooprative and helpfull.
July 2019 by HH21
Went to visit this branch today for a minor transaction. Poor customer service from the man serving at the desk. Simple things like a how's your day, is there anything else I can help you with, or a goodbye would have been nice. I felt like an inconvenience to him.Edit: Do not use the cash points on this high street. My card was targeted and abused after using the Lloyds Bank ATM cashpoint!
April 2019 by HH21 .
Went to visit this branch today for a minor transaction. Poor customer service from the man serving at the desk. Simple things like a how's your day, is there anything else I can help you with, or a goodbye would have been nice. I felt like an inconvenience to him.
September 2017 by SK
Appears to have had an upgrade with only two cashier desks. Reasoning behind this is unclear as the minimum queue time is 15-20 minutes. Awful customer service which is particularly slow and not interested in needs of the customer. Although, they were very helpful over the phone when I spoke to the Sutton Coldfield branch it is a far cry from the treatment you receive when visiting this establishment . Having worked briefly for this establishment and banked with them for over 20 years I have decided it is worth taking my and family's business to a bank that fully appreciates the concept of customer service.
The Sutton Coldfield branch is a clear let down. Advice - Reduce queue levels by focusing on having cashiers or bank representatives in the empty space you have created since the refurbishment this will help reduce the queue times as they can advise the customer best before joining the queue. These are basic concepts in providing a decent level of customer service.
June 2017 by Zoe Westwood
Rubbish
