October 2023 by Tom Lynch Williams
Wrote my details down on a piece of paper full of other people details. I saw all their names and dates of births. This was free to see at the desk/ till point. You are breaking GDPR/ Data protection.
October 2023 by Matt Gavin
I?d give a zero if I could. Says 8.30 opening online. Signs on door say 9 when you turn up. Now 10 past an not open. 2 staff outside waiting as well don?t seem to care. There is a delivery of medicine waiting who has now had to go so people won?t get it
October 2023 by Harleen Sanghera
i went into the pharmacy today to collect my prescription, and as soon as i got in there that infamous lady on the till was already arguing with an elderly lady. she then asked me why i was there, i told her and she proceeded to scoff and laugh in my face. there was about 8 other people in the pharmacy just waiting around. she told me it was going to be 30/40 minute wait for my prescription, i said i would come back later and she was abrupt and said it doesn?t matter whether i come back later or not it?s still going to be a 30/40 minute wait. firstly, i think it?s absolutely disgusting to laugh in a patients face in a professional setting, i mean judging by all the other reviews she clearly doesn?t like her job and doesn?t like interacting with customers so it?s beyond me why she?s still there. and i can imagine there?s plenty of vulnerable people that go into that pharmacy and to treat the customers like that really is appalling. secondly the waiting times are absolutely ridiculous every single time, there?s always a queue and people are just left standing around. i even came 3/4 hours after my doctor prescribed me the medication and it still wasn?t ready. if i were you i would ask your doctor to send it elsewhere as the whole experience in that pharmacy is unpleasant. if i could give 0 stars i would.
October 2023 by melon ewi
Attended today as GP sent my px across. Clearly unable to manage demand! Rude and unhelpful and did not like being asked reasonable questions. Told I had to wait half an hour for prescription as could not return to collect later! I got my prescription from them and went to the lovely guys at Lazy Hill pharmacy. I waited 10 minutes but didn't mind a jot cause this was done with a smile. Unacceptable service from AM pharmacy and poor way to treat customers. Needs a calm and steady hand and desperately.....customer training. I'd get your px printed by them, and go elsewhere!
October 2023 by Da Matser
Place is filthy with litter on the floor and cobwebs around the bottom of the window, etc.Prescription not ready even though they?ve had it 3 days. The lady on the till just wrote down my name and DOB as a matter of course to hand to the dispenser.Staff are very mechanical, bordering on rude.Come to think of it, she got me to sign the prescription but not tick the box so they could possibly claim from NHS despite my paying for it? Make sure you complete the prescription yourself as you?ll be the one done for fraud, not them, as it?s your signature!
September 2023 by Janine Fagan
Closes at 17.59 even though website says open till 1830 and the sign on the door says 1800. Asking the staff about this the following day and they couldn?t care less the website was wrong as it?s changing management soon anyway.On returning the following day, was told prescription would need to be ordered? despite them having received it from the Doctor 10 days earlier.So having to go back again for the third time tomorrow to try and get prescription.DO NOT let the GP send your prescription automatically to this pharmacy, use another one instead!
September 2023 by dawnlouize
Avoid if you can. Waiting time is awful. It has been like this for months/years. No one seems happy or helpful. You are not told straight away that your medication isn't even available, just left waiting. I'm lucky i can drive I will definitely be going to lazy hill pharmacy in future the pharmacist there is really helpful and staff are very friendly
September 2023 by Jane Carson
This pharmacy beggars belief! I have NEVER had a straightforward experience there let alone good irrespective of which staff. They have no idea what is going on with prescriptions, or where they are or if they've been made up. Why Lloyds isn't doing anything to address this is beyond me.
September 2023 by Zarry Arran
They dont answer the phone the vast majority of the time (tried 14 times today from Midday up to 5pm!) - Often have items missing from collection (I have taken to opening my packages whilst there because of how often I used to get home only to find something missing) - Staff (with the exception of one young lady) seem rude, patronizing or mostly disinterested in dealing with customers (I've also noticed the person in charge/manager is forever changing, almost like none of them can stand to be working in this shop for any length of time and leave or get transferred)Had to go over to Lazy Hill pharmacy today because their shop was closed from 4:30pm due to 'staffing issues' but there was no mention/update of this on their answering machine (which I had to listen to 14 times!) so anyone who works a 9-5 job (like most people) dont have a chance to collect their prescriptionsUtterly Useless is the only way to describe this place - The company need to look at all the negative feedback this store gets and take action to shape it up, probably by sacking everyone that works there and getting a new team that is actually competent.
September 2023 by Carl Wassell
NOT OOEN AT 5.50PM ON FRIDAY 1/9/23 THEREFORE IVE AMENDED YOUR FRIDAY OPENING HOURS TO 5.50PM AS IT WAS SHOWING 6.30PM. WASTED JOURNEY. THANKS
August 2023 by Lisa
DO NOT USE!!!!! Looking through all the reviews I really don?t understand why nothing has been done to sort this pharmacy out and in particular that lady who works on the till. I was stood in there for 20 mins yesterday and the way she spoke and shouted at people old and young was beyond rude. Every person is just an inconvenience and she just loves to shout that they haven't had your prescription or the medication. Awful personal skills don?t understand why she is still working there if she hates it so much. All of my family now refuse to use this pharmacy.Recommend a short travel to Lazy Hill Pharmacy, better experience
August 2023 by T Ontario
I can?t even bare to walk in you can cut the atmosphere with a knife One lady employed rude dismissive & just utterly horrible no one ever & I mean ever greets you with a smile or happy tone ?/ will be using lazy hill from nowYou walk out of there feeling like you are the issue !!!!
June 2023 by Absolutely Bongtastic
I think they must unplug their phone, I?ve rarely got an answer when calling!!
June 2023 by Heabee
The staff at this pharmacy are rude, patronising, abrupt, think they are above the general public and talk to you like you are stupid. Don't know how any of them are in customer facing roles. Will be changing pharmacies even though it means I will have to go out of my way for prescriptions.
June 2023 by Carolyn Walton
Totally unable to get them to answer the phone. 59 calls later the system just shuts my call downThey are unhelpful when visiting personally. Losing a prescription which they I say I'd collected when I had not. 40 minutes later they found prescription which they hadn't filled, even though I gave a week notice to themDreadful customer service
