January 2024 by Liviu Adrian
Your Walsall Manager doesn?t understand the term ?bulk buy? and he banned me from store because I ordered 3 units of one item in a single order.If the website allows you to order 3 units max , the manager won?t allow you , he probably thinks he own the store.
December 2023 by Riri Khan
Very rude and unprofessional manager & staff!
December 2023 by Johnathan Miller
Purchased this thing called bawg gave it some zaza and a Stella, bill collector showed up and zwag showed no mercy. Amazing purchase might be acoustic tho.???
November 2023 by Mr Dapper s
Very unprofessional staff and poor attitude. I have spend thousands of pounds at Smyth and never returned anything apart from the experience I had today. I was returning a £16.99 products as the flashing lights would stop flashing. Immediately man at till stated we can exchange, he didn't even attempt to understand any context around the reason for my return. He then went on to test the products with batteries which I found very embarrassing as clearly he was questioning my integrity. He then agreed to exhange for another item.After a shortwhile in store my daughter decided on a higher priced toy which I proceeded to bring to the cash out desk at which point a female member of staff stated the item needs to be the exact amount £££ as returned item which is completely stupid. After expressing my concern she agreed that I could swap and pay the additional amount however she said you cannot have a receipt as you have returned another item.What in God's earth is this!! I will never shop at Smyths again. Serious training issue here!!
October 2023 by Rachel F
One of the best shops in walsall.We get most of our children's gifts from here.
August 2023 by S S M
Here is like the Charlie and the chocolate factory of toys, however staff members are not helpful at all here.
June 2023 by Karen Clifft
Great store, plenty of toys and games at reasonable prices
May 2023 by Jewells Braham
Great range of toys kids had a lovely time. My purse didn't though!
April 2023 by Irsah Ali
Great shop lots of good toys
December 2022 by mairi blair
Bought a game from here a few days ago not realising we?d got it for the wrong Xbox console. When they were putting the CD in, the girl who served us ripped the tape for the box as she was putting it on, thus making it look open. When we tried returning it we were told we couldn?t because it had been opened, however, we had not opened it because it is not for the right console in the first place. When we told them we hadn?t opened it, he claimed that he had put the tape on the case and knows it wasn?t ripped, even though I had seen the girl serving us put it on and rip it. So now we cannot take it back and have a game we can?t play.
December 2022 by jan pearce
Very helpful staff, very knowledgeable of all the stock. They know exactly where to look for anything you ask for.
November 2022 by Amy Williams
Kids love it here. If I have time to spare we go in and spend ages looking. But it has to be a day where I can switch off from hearing "I want" because that place is a child magnet ? but its amazing always well stocked, clean, plenty of staff on hand,
November 2022 by Jordan Jones
I went with my two young girls and partner. Walking to pay for a doll set my daughter had picked out we got stopped by two members walking towards us. I had a push chair with my youngest in and my partner and eldest were behind. I went to walk past them but couldn't get through as the two members of staff stood in front of us, felt like they expected us to move, so being an adult I moved back or 5 steps so they could get past and we didn't even get a thank you even though they looked at us. I couldn't hold my tounge and I politely mentioned to one of the members of staff that I thought it was rude what had happened and I wasn't happy to which they smirked and walked off. Not happy with the service that we received and will not be going back there - BRING BACK TOYS R US!!!
October 2022 by Chachki x
Staff aren?t friendly at all. At one point there were 4/5 staff members all crowded down one aisle just chatting away. When me and my son tried to get past them they just stared at us as if we shouldn?t be there. When paying for the toys I asked the lady who served us how much I had to pay as I was transferring money on my online banking, she said ?I don?t know it?s gone off the screen now.? The man next to her rudely said to me ?well it?s there on the screen if you look, so?.? And pointed to the card machine. Staff in Wolverhampton Smyths are much friendlier and don?t just stare at you when you speak to them with blank looks on their faces.
October 2022 by Lee Hopkins
The console/gaming area is made up of unprofessional rude staff who do not have basic manners. Customer service is not their center of attention it seems. Disgusting behavior from these members of staff.
