February 2024 by Jordan Perry
If I could rate a 0 star I would. Doesn't deserve a star at all. I have used T H Baker Walsall for many years. However I asked for a belcher bracelet to be repaired, I was charged £25 just to send the item off. I was then called with a price. For a clasp replacement I was quoted £415, obviously I declined they said they would get more quotes the best they come back with was £327 I declined again. I went to store to collect my bracelet and I was told the £25 wasn't refundable, I also asked for a price to sell my bracelet they said £250 (it's worth alot more) I said to the store manager Keith I feel that they are purposely charging people ridiculous amounts in an attempt to buy there jewellery at a lower price. I said I would go and find other prices elsewhere to which Keith said good luck finding a better price. I was the. Recommended to a jewellers in Dudley where I had the clasp replaced for £40!!!! I still have the receipts so on that note please if your reading this stay away these are just con artists. Shameful
August 2023 by Ishy Shah
I purchased a Michael kors watch for my daughter. After going to many high street shops, I was told only T H Baker could shorten the bracelet. Once inside the shop we were treated like Gold. I've had many watch bracelets adjusted before in many shops, but this felt different, the way in which the staff came across was an amazing experience for me. I drove almost 20 miles again today to have my citizen bracelet adjusted and and there it was again that same feeling ?Also an amazing shop, full of unique and amazing jewelry for all your needs.
August 2023 by Emily Hutchison
Went to collect after work ,got outside the store for 5:10-5:15 not meant to close till 5:30 waste of my time for a place I would expect to stay open till the time it states. The jewellery itself is great just unfortunate that this has made the experience bad.
January 2023 by david harley
If your looking to trade in your gold be very careful. I was offered £500 here yet the jewellers in Aldridge gave me £900 for the same items.
November 2022 by Margo Burgers
It is always a pleasure to go tp T H Baker, Keith and the team know their stuff.
May 2022 by Bhavesh Mistry
Curtious, professional staff here. Thank you to manager Keith and staff member Meisha for an overall great experience and high level of service.
March 2022 by Michael Frankie
Top quality shop and top quality service bought a few watches from there now, would recommend ?
February 2022 by Brenda Jephcott
Popped in for a quote on gold chain fastener repair. Liked what the gentleman quoted and said I?d go with it. Fixed it there & then in the shop! Didn?t have to part with my very special necklace for more than a few minutes! Excellent service.
September 2021 by david johnson
This place was very good at what they did for me even though they tried to fix my watch but didn't thanks any way I have since been back to buy a new watch from them and I am very pleased with the service and quality of service
August 2021 by mick Shaw
Lovely, helpful, non pushy staff. Go there mainly for watches. Good choice and after sales service. Highly recommended.
August 2021 by Matthew Raine
Helpful staff and good range of jewellery but lots of it was rather exorbitant but then I don't see the need to pay thousands for platinum when silver is beautiful!
August 2021 by John Lambert
First class service, very pleasant staff
February 2021 by Rach Everton
Female on door miserable, NOT welcoming had money to spend ! Went local to Aldridge jewellers where we spent our few hundred pounds, complete opposite experience !
February 2021 by beryl warburton
My husband bought me a necklace for our diamond anniversary, the staff could not have been more helpful. Due to the difficult circumstances the sale was mostly done over the phone with the manager, he then posted the necklace so we did not have to risk going to the shop as we have been in isolation. On arrival the clasp was very difficult to fasten and this was changed at no extra cost. If you want pleasant and helpful staff this is the shop to go to.Thanks Keith for excellent service.
February 2021 by MAUREEN ONIONS
Lovely visit today & a very polite young lady served us it was a pleasure meeting her would definitely recommend & Thank you for fitting my charm too
