Banks in West Bromwich, West Midlands

“Wonderful friendly and helpful staff. Went on Sat Nov 10th with a couple of awkward questions about my account and everything was dealt with within 20 minutes. Would post staff names but a breach of privacy. Excellent.”

“Very helpful staff. Cashier had never done the transaction I wanted to do but the manager helped him through it. She was also helping another member of staff as well as assisting her own customer. They talked me through my transaction process very clearly. Great experience”

“I am surprised at all the negative reviews. I have been a customer for 20 years and I love the staff at this branch. The manager Nick and his assistant manager Jay have always been helpful and attentive as well as the staff. I just wish they didn't take away the customer service desk which used to be placed at the front.”

“Went here to do a relatively quick transaction, however the queue was very big for a Saturday morning. Some people in there struggle with basic banking and the staff have to pair up to get simple transactions to make sense for them. The reason for this was, in one case, lack of basic English so one staff member was speaking in the mother tongue of the customer and then translating that to the other staff member so it became a rather disconcerting and convoluted process. There are self service points for withdrawals and another point for deposits. The branch is quite spacious and generally the staff are friendly and helpful.”

“The customer service I have received today has been wonderful thanks to a man called Arvi and his apprentice. Every query I had got resolved even after the branch was closed to the public. I felt looked after. I don’t have a HSBC account I am managing someone else’s - things can get tricky with these things. It helps when someone knows what they’re doing and gets it done.”

“I had the best experience at this branch. I was really pleased to have been greeted and assisted by 4 lovely ladies who helped me with different things, I was seen to fairly quickly also. I recommend this branch for your bank dealings.”

“Came here with a complicated issue, and wanted to say a huge thanks to the staff, particularly the female manager (long dark brown hair, apologies I didn't catch your name!) for assisting me earlier this week. Professional, understanding, clear with information, even tried her best to come up with other possible solutions to help me, whilst taking care of speaking to someone over the website bot much better than I could have. Thank you for your time!”

“Went into branch at 12.30 last Saturday not realising it closed at 1pm. When we arrived the security guard was really friendly and advised us where to wait. There were several people in front of us and it was a bit of a wait. We were quite conscious that it was nearly closing time, but the staff were extremely professional and friendly, and did not make us feel rushed. We were in on mortgage related business, and the member of staff had to get a colleague to advise. It was lovely to see that there was obviously a culture of support in branch. As there was a slight issue with a transaction, another member of staff was also requested to check details, and again, this was done in a friendly and supportive manner. It was probably about 1.15 by the time we left (apologising for keeping them behind), but they were polite and friendly throughout. Excellent service”