July 2022 by Google user
I have tried many opticians for my 9 year who has SEN many believe me. I booked at random 2 years ago as other opticians that I had tried were not very understanding about his many complaints and his restlessness. I am very glad that I came to the West Brom branch with him. The staff are extremely friendly, understanding and helpful. Choosing glasses can be a great big nightmare at times as he feels the need to try on every pair. They really helped with narrowing down the pairs in a calm and fun way. I thank you all as I have not come across one bad staff member.
April 2022 by Danielle Ray
I have tried many opticians for my 9 year who has SEN many believe me. I booked at random 2 years ago as other opticians that I had tried were not very understanding about his many complaints and his restlessness. I am very glad that I came to the West Brom branch with him. The staff are extremely friendly, understanding and helpful. Choosing glasses can be a great big nightmare at times as he feels the need to try on every pair. They really helped with narrowing down the pairs in a calm and fun way. I thank you all as I have not come across one bad staff member.
September 2019 by Chantal JB
Always a long drawn out affair, waiting on an Optician to OK everything. Final straw today - they can't adjust my daughter's glasses as there is no Optician on site!! I immediately registered them at Specsavers who were able to adjust the glasses with no issue. A shame as the staff are lovely.
June 2019 by Andraé Shirley
All the staff are lovely and kind. I really did enjoy my experience there.
June 2018 by Alexa Robottom
Boots as an opticians is generally a great experience, however, its unfortunate that i went to this store in order to take my glasses in for repair only to be told i couldn't do it at this store because its not the store i'm 'registered' with. A trip to Merry Hill just wasn't an option for me! Still not got them repaired. Boots Opticians, can we get this sorted?
November 2017 by Isaac Paul
All staff are extremely kind and helpful. They go out of their way to assist you as best they can. No problems booking appointments and glasses and contacts arrived on schedule for collection.
