November 2023 by Nigel Hill
Very helpful staff. Lance was really helpful. 1st class job. Highly recommended
October 2023 by Sarah Hill
Had a issue with my tyre today, managed to drive to the garage 15mins before closing. The 2 guys there were fantastic, got the tyre sorted and put air in my others for me.Thank you so much, it was appreciated, :)
October 2023 by Rohan Pawar
Went there as i was having problem with my brakes. The guy working there told me about company policy which they don?t work on cars if someone else has worked on it. So just a heads up to the whoever planning to take their car to them please take a brand new car. As mentioned by the person working there they won?t be able to work in it if is has been to some other garage. ????
October 2023 by James McGuinness
Brilliant brilliant brilliant. Nav, Paul and rest of team, accommodating me in a crisis and being very pleasant , helpful and great empathy. Will definitely recommend
September 2023 by peter lyons
Sunday morning two members of staff were great. Fitted us a new tyre at late notice. Very busy work shop but both lads working very well.Thanks lads. See you again ?
August 2023 by pamela taylor
Fantastic lads got me in on time and did a 5? job can't thank them enough
August 2023 by Perminder Singh
Booked appointment Friday got an appointment for The following Monday 9am for a brake fluid change. Already paid online dropped of car 8.50am to be told it will be a few hours,which was what I wasn't expected to hear. Phone back again 12.45pm about an update, again told it will be a couple of hours. At this point I decided to get a refund and pick the car up. Fair to say i won't be using kwik fit again. Pretty disappointing if I dropped my car off and went to A and E probably come out of Aand E before the car comes out of this Kwik fit branch. No star's but that option is not available!
July 2023 by Emma Ward
I telephoned and booked in for my tyre to be checked as I had a screw in it. My telephone call was handled in a professional and friendly manner and I was able to get an on the same day appointment which was good. When I arrived the two men working were very helpful, I would definitely recommend them to anyone local and I will return for sure, so thank you both.
July 2023 by Richard Tonks
Take the name of the place with a pinch of salt. The guys trying to sort out my lights couldn't find the right tools and it took ages. I had to get my own tools out to help.
June 2023 by Jag Chauhan
I recently went to your Kwik Fit branch in West Bromwich and as a customer I found the experience to be very satisfying.I have been to this branch on a number of occasions before and the staff have been helpful, however on this occasion I was particularly impressed with one of your employee and I am sending you this email today in the hope that they will somehow be recognised for the valuable work they do for your company.The employee name is :Mr Lance Beaumont - ManagerMr Lance Beaumont works at your Kwik Fit Branch in West Bromwich located in Birmingham.Mr Lance Beaumont is very professional in the service he provided, his efforts, assistance and the information and advice he offered was second to none and I came away a very satisfied customer.In an age when so many companies do not seem to care about customer service any more, Mr Lance Beaumont is doing an excellent job in helping to meet his customers needs.If you have an award, prize, bonus or reward policy in place then I would like to recommend that Mr Lance Beaumont is put forward for such as he is a credit to your organisation.Please accept my sincerest gratitude for your employee Mr Lance Beaumont for the superior job he is doing.Again, thank you so much. I greatly appreciate your generosity.
June 2023 by BlakeHD
Booked in to have advisories on my MOT looked at. This garage graciously fitted me in, looked at and fixed the issues within the same day at VERY short notice! Could have easily turned me away but were very accommodating and friendly! Would HIGHLY recommend this garage to ANYONE!!
June 2023 by Laura Bullen
Shocking customer service skills at the least! Whoever from Head Office deals with these reviews have a chat or even put your rude staff on training on how to speak and deal with enquiries in a professional manner and not with an attitude! Won't be returning and certainly will be informing friends and family to go elsewhere ? Don't even deserve one star ?
May 2023 by sufyan mustafa
Lance and Nav honestly a great asset to the Kwik fit team very helpful and In a time of need they helped out when I was refused help from the Wednesbury branch. I understand if the Wednesbury branch was busy but they had 5 staff and it never seemed busy just work avoidance if you ask me. But thanks to the two gents from West Bromwich who went above and beyond.
May 2023 by Mark Robbins
Ben and Nav were so helpful given we arrived at 15:40 and sent us on our way with two brand new tyres following a blow out on the way to Devon !Life savers!
May 2023 by Rebecca Ridout
Brilliant customer service by both employees. My car was sorted without any fuss.
