March 2024 by Mr C
Staff were polite and attentive. They cared and listened to my needs and requirements. Appointment was prompt considering it was extremely busy.
February 2024 by S Lillian
Have been calling for two days to book an appointment. Nobody has answered my call or called me back as per my voicemail.
February 2024 by Rashida Parveen
Great customer service from Omar.He was friendly and welcoming and helped us rectify an issue without any hassle.
February 2024 by Nicole Splitt
I cannot stress enough how utterly disappointed and frustrated I am with the service provided at this branch. From start to finish, my experience has been nothing short of a nightmare.First and foremost, the wait times are absolutely unacceptable. Despite making an appointment, I was forced to endure an excruciating hour-long wait past my scheduled time. This blatant disregard for customers' time is completely disrespectful and speaks volumes about the lack of efficiency and organization within this establishment.But the incompetence doesn't end there. I visited this branch to have new lenses put into my old frames due to a change in prescription. Simple enough, right? Wrong. Not only did they fail to replace the lenses properly, but they also managed to forget something as basic as replacing the nose pads. How do you forget such a crucial detail? It's beyond comprehension. And to add insult to injury, when I returned to have the mistake rectified, I was met with the excuse that they didn't have the necessary screw-in nose pads and was essentially told to take my business elsewhere. Unbelievable.It's abundantly clear that the staff here are utterly clueless and lack even the most basic understanding of their job. The entire atmosphere reeks of chaos and disorganization, leaving customers like myself feeling frustrated and undervalued.Save yourself the headache and avoid this branch like the plague. Their incompetence knows no bounds, and they clearly have no regard for customer satisfaction. Do yourself a favor and take your business elsewhere.
February 2024 by Mal Harris
I took my 95 year old Mom to the West Bromwich Branch today for her eye test.The staff were very efficient.Especially Aaron and Sheihk
February 2024 by Teresa Hinkley
Absolutely terrible service. Was told to pick my daughters glasses up a week after having her eye test, got booked in on the day of collection , waited half hour to be called to a desk only to be told her glasses weren't there. Was told they would contact me when they were there, 2 wks later I rang to see if they were ready to be told yes they're here, went 2 days later to collect, waited 40 mins to be seen, couldn't find her glasses, took 6 of the staff to find them after 1 hr 20 mins, Staff were rude so hence the bad review. I certainly won't be getting her glasses of contact lenses from there again, if there was a zero star on review that's what I would of gave them.
February 2024 by Abresham Rahman
I am happy with the customer service and Simmy who served me.
February 2024 by shirleen beckford
Very good service
February 2024 by Chris Jones
Excellent and very polite staff.
February 2024 by Osheika Anglin
Staff are nice but it's been over 2 weeks and nobody has contacted me regarding my glasses, nobody answers the phone either
February 2024 by Ajay
Went for an eye test not a to see if as there?s a problem with my eye , they just want you to buy glasses and don?t care about the actual problem - went to a another local opticians after and turns out my cornea has inflammation and needed urgent checking at the BMEC, which they gave me treatment and said I don?t even need glasses.Booked at 7:30pm and felt rushed as they seemed to be closing. When I said I don?t want to buy glasses there and then they gave me dirty looks and attitude?
February 2024 by David Oliver
If you can get someone to answer the phone you?re doing well.Communication I?ll give that a big fat ONE
February 2024 by Aaliyah Gibbons
Really awful service from a staff member called Asim, was told that I have an eye problem and I was referred same day to Birmingham eye and midland centre. Had to get a taxi from West Bromwich to Dudley road and seen by a doctor for them to say my eyes are perfectly fine. This staff member seemed incredibly bored at his job and no enthusiasm whatsoever. Wouldn?t recommend
February 2024 by Abdul Basit
Highly recommended everyone.. staffs are really caring and helpful. They have all the high quality equipments.
January 2024 by Ian Finch
Leslie was extremely professional and polite. Nothing was too much trouble for her and her manners were impeccable