October 2023 by Omar Iqbal
I went to go deposit money into my account and it took my card when i tried to take my card out
September 2023 by eduard le
Bad staff rude as hell
August 2023 by Abul Azad
I do not recommend this bank, only the poor staff in the West Bromwich branch. They give wrong information when asked for help. I visited the bank about two weeks ago to remove a joint account name. They told me I could do this online. However, when I tried it, it said I needed to visit the branch. I strongly agree that this is an inferior customer service experience. When I returned to the unit, they said it wasn't impossible and that I needed to submit an application form. This was very disappointing and frustrating. I have decided to close my account and switch to another bank.
March 2023 by Pam Pike
Went into branch at 12.30 last Saturday not realising it closed at 1pm. When we arrived the security guard was really friendly and advised us where to wait. There were several people in front of us and it was a bit of a wait. We were quite conscious that it was nearly closing time, but the staff were extremely professional and friendly, and did not make us feel rushed. We were in on mortgage related business, and the member of staff had to get a colleague to advise. It was lovely to see that there was obviously a culture of support in branch. As there was a slight issue with a transaction, another member of staff was also requested to check details, and again, this was done in a friendly and supportive manner. It was probably about 1.15 by the time we left (apologising for keeping them behind), but they were polite and friendly throughout. Excellent service
December 2022 by Ewa Kucinska
I will not say its worst bank... My experience as the customer was at the beginning really good, think about it...everything for free, easy to use Internet access but mainly very helpful customer service no matter I've went to branch or have queries over the phone.. Always I was appreciated how my enquiries was sorted... True so branch was small in most cases and not really attractive but they always been trying to make whole process quickly and professionally. Since the last two or three years I noticed small things had changed in not really way I like it , but still I was attached to this Bank .. Until now.. Since more than month I am under restrictions and investigation regarding my payments.. At the beginning branch staff was only able to on piece of paper tell me what documentation I need to send via email to there fraud department, called tier 1... Sadly no one was able to explain what and why I need to do that I simply have to.. I will not count number of visits, phone calls or emails I've done to prove all my money's are coming from lawful institutions, I was still unable to reach my founds, pay bills or simply cover my family expenses.. Everything was going on in nicely just refurbished branch... I was treated as criminal without any rights or dignity, who is really lucky that she will be listened but waiting time is minimum an hour... After so many years as loyal customer I can say it's very disappointing and devastating situation to treat someone like that.. Last thing I can suggest..Avoid!!!!!
October 2022 by Marcel Kaso
Disrespectful I have made a transaction to my partner I when to bank to take some funds and miss monika she was unpolite Disrespectful and unhelpful and they block my partner account big shame on tsb bank
October 2022 by Vanessza Jonas
Not good bank at all they froze my bank card plus deleted my online bank and no body wants to help me when i call them they also made me wait for my money which am still fighting about they making me wait and wait . Very bad
July 2022 by Patrycja Maniek
I recommend a very nice service, especially Mrs. Monika :)
March 2022 by Julia
Disrespectful staff. Doesn't want to help you at all and then laugh at me when I asked for my bank statements. Gave me threat's saying they block my account when I disagree with what they said. Also they wanted £5 for one statement paper, but no where else they charge that just this bank. Really disrespectful staff, no manners at all, not enough knowledge of customer service. Long waiting queue's. Not good bank at all ? GO BARCLAYS.
February 2022 by Patrycja Niebawem
Disrespectful staff. Doesn't want to help you at all and then laugh at me when I asked for my bank statements. Gave me threat's saying they block my account when I disagree with what they said. Also they wanted £5 for one statement paper, but no where else they charge that just this bank. Really disrespectful staff, no manners at all, not enough knowledge of customer service. Long waiting queue's. Not good bank at all ? GO BARCLAYS.
January 2022 by elizabeth phillips
Nothing like a bank, no cashier tills no staff about, I stood like a lemon for 5 minutes as I wanted to ask someone a question about my account. I did interupt one member of staff who was speaking to another customer and she did help me but I am seriously considering changing my bank
July 2021 by tanya timmins
Worst bank EVER!!!!!!! if your banks ever frozen done expect it any time soon please avoid its a total joke no one knows what there doing your passed from pillow to post
June 2019 by aidan davies
I've been trying to call the number provided everyday for over 2 weeks and there is no answer everytime.
July 2018 by BASH GAMING
I?m a regular tsb customer who goes to the bank everyday I always get served with respect & today I have gone to the bank just as my normal routine I went to give money & recieve change( business purpose) but the lady at the counter was so rude & said so many things & in the end agreed to give the change Ive never had a problem before so I dont understand why the lady was rude & had a problem today! just because of the west bromwich bank & the lack of respect they have I would rather change bank & go to a different bank for business purposes aswell!
February 2018 by Gundars Amols
Bad staff. And noone at reception. Seen a couple of people waited there for 10 mins and left. If u want proper service go diferent bank !!
