January 2024 by max
Yvonne the waitress was brilliant and was very busy looking after everybody, food was good too.
January 2024 by Charlie
The gentleman on the door was so welcoming and assertive and rhe young lady who was clearing snd checking the main floor was so smiley and quick doing her job (hair up and half and half) sorry I didn't get names to thankyou for your hard work, What an amazing team for how busy you were todayHappy new year xx
January 2024 by Paul Westwood
Place was very busy, lots of bookings but the kitchen was ill prepared, they found it near impossible to keep the buffet stocked yet they continued to allow walk ins to come in.I gave up on the end trying to have a cooked breakfast, as soon as it hit the warmer it was gone and was told 20 minutes to replenish.
January 2024 by Stephen Adams
Our pleasant waitress was particularly alert to needs.But, still [after many months] the system can't get ? discount calculations correct. It may only be a small amount per customer, and PointOfSale software may be notorious to implement, but a company that size still unable to get it right??? Come on!!!!
December 2023 by Scott Forker
Turned up for a booked table at 19:00 for 9. Didn't get asked about drinks for another 15 mins. Another 10 minutes go by drinks arrived. Order for food taken, then waited for 1 1/2 hours for it to finally arrive. I had the burger which was OK but very dry. Our server was polite and apologetic.
December 2023 by Andy Melbourne
Not been in for along time as food was rubbish and service was the same. Decided to give it another try and service was brilliant.. New manager is a cracking chap.. You need to keep
December 2023 by Andrew Westwood
Went for breakfast tried to put 8 lads in a booth waiter move us to a better table manger a right Karen come over not happy. food was on short supply never everything cook at the same time would not go
December 2023 by Nicola Ryder
Came a week before Christmas with a large table of 9 (1 being disabled and in a wheelchair). On greeting the manager couldn't do anymore for us if he tried he offered to help transfer my Nan into the chair and offered to help keep the wheelchair out the way of others around us.Greeted by our waitress (Jena) who again was super helpful, polite, friendly and couldn't do more for us if she tried. Drinks were ordered pretty quickly and then food orders were taken. It was explained at the beginning of the evening that they were very busy and multiple large tables so there may be delays. I think food took about an hour to arrive but Jena kept us well informed and we did have prior warning.I had ordered the ribeye steak with triple cooked chips, I must say it was beautiful and the steak was cooked to perfection.The majority of us ordered desserts and again these were beautiful.Thank you for a lovely evening to celebrate my parents 41st wedding anniversary ?
December 2023 by Peter Burford
First time visit for my wife and I. Having a bite to eat following my Aunts funeral. The buffet type meal was excellent.Not sure we'll be back as we live in Brierley Hill, however, if we were passing would be more than happy to visit, have a meal and a totPeter and Laura B ?
December 2023 by Christopher Addison
Always enjoy my food at a Beefeater when travelling and this time was also very pleasant. The staff are also very friendly and more than helpful.Thank
December 2023 by Beverley Clifford
Always a good visit, Sarah is amazing along with the other staff, very friendly place, good food and a lovely meal, nothing too much trouble,
December 2023 by Nell Wright
The visit started off really well, when we first went in the man who seated us was really really lovely and I couldn?t fault him (I think he was Scottish) however we ordered our food and the portions were really not worth the money, we had a pud to try and fill the gap and we?re still hungry. Unfortunately there were some staff that seemed to hover around us and made us feel a bit rushed. While still chewing the last part of our mains we were asked if we were finished and then when it came to dessert while having a sip of my drink I was asked if I had finished with my food (I hadn?t I was just having a drink) due to this I felt uncomfortable to stay any longer despite it being quiet in the eating area. I have worked in hospitality myself for many years I know that it?s not ok to make customers feel this way. The whole interaction ended within an hour and I was quite upset, it?s a shame but I?m unsure if I will be returning for dinner, perhaps breakfast I might. Just my experience hopefully it?s taken onboard to prevent not happening again :)
December 2023 by Gill Thorpe
Went for breakfast after booking a table online and all was fine at first. But while trying to use hot water which seemed to stop while filling teapot I asked a member of staff to help saying water had run out. She very abruptly said no it hasn?t I said it had and she said ?I said no it hasn?t? .She was very rude also the way she looked at us in disgust so I said please don?t speak to me like that but no answer . This is the 2nd time we have been and both times rude staff . I have worked in customer service for years and would never dream of speaking like this. I think customer service training may need updating please remember our returns as customers keep businesses going and too many are closing . A reply would be appreciated
November 2023 by Paul Savage
Friendly and responsive staff and good food. I don't eat out often but the food was reasonably priced I think.Between us we had chicken goujons, cheesy potato dippers, fillet steaks, peppercorn sauce, onion rings and fries with a bottle of rioja.
November 2023 by Keih Elcock
We were told by the manager,that there was a new menu,what this means is higher prices, and smaller portions,the mixed grill used to have a proper chicken breast with it,now it is just a slice of chicken,about one quarter the size that it used to be .Even the chip portions have been reduced,we would like to say that the meal was cooked and presented nicely. We were seated by the staff next to a stone cold radiator,as a result we had to eat our meal with our coats on!Parking: plenty
