August 2023 by Harminder Singh
No experience staff
December 2022 by K B
Just wanted to give high praise for all staff involved at the Finchfield Wolverhampton Branch who helped me in October. My query was quite complex first I called the branch and Amandeep was so helpful ,located the correct form and printed it ready for me to collect, she was very friendly and professional and when I visted realised she was new, it was quite busy and she handled this maintaining friendliness and professionalism. When I returned the completed form a few days later, I was required to speak to a central team by phone, Tracy took me through the whole process from start to finish, of which was very lengthy, the process was completed and I left the branch the same day with everything sorted and I couldnt have done this without the exemplar help from Amandeep and Tracy. It really highlights how important local branches are (I couldnt get to the one in town) and it is quite rare to receive such great services, thank you Nationwide, you have always gone above and beyond!
December 2022 by Karla Bailey
Just wanted to give high praise for all staff involved at the Finchfield Wolverhampton Branch who helped me in October. My query was quite complex first I called the branch and Amandeep was so helpful ,located the correct form and printed it ready for me to collect, she was very friendly and professional and when I visted realised she was new, it was quite busy and she handled this maintaining friendliness and professionalism. When I returned the completed form a few days later, I was required to speak to a central team by phone, Tracy took me through the whole process from start to finish, of which was very lengthy, the process was completed and I left the branch the same day with everything sorted and I couldnt have done this without the exemplar help from Amandeep and Tracy. It really highlights how important local branches are (I couldnt get to the one in town) and it is quite rare to receive such great services, thank you Nationwide, you have always gone above and beyond!
October 2022 by Lucy Ward
Always queues
October 2022 by Terry C
After the passing of my farther the staff in this branch helped me no end with his accounts, I thank you all for your excellent service you gave to me.
October 2022 by Lou Lou
Always queues
October 2022 by Laura Wood
Always queues
October 2022 by Tee C
After the passing of my farther the staff in this branch helped me no end with his accounts, I thank you all for your excellent service you gave to me.
November 2021 by Katherine Atkinson
My elderly mother went into the Finchfield branch recently to withdraw a few hundred pounds in order to pay for some alterations to her bathroom. When she got back into my car and checked her money, we realised that she had been issued with several hundred pounds in old paper (non polymer) Adam Smith £20 notes. I understand that they are still legal tender until next year. However, the Bank of England is encouraging people to deposit them well before the date. Other banks and building societies don?t issue them any longer. My elderly mother should not have been issued with them and particularly not issued with this amount of them. It wasn?t as if the notes were in good condition, as more than half of them were very grimy with charcoal-coloured, stained edges. Three of the notes were covered in lots of revolting brown stains and streaks. We did not feel that we wanted to spend them in shops or give them to bathroom fitters and plumbers out of respect for them and we were concerned that some businesses may choose to refuse large amounts of the old paper notes, at this stage. So, we deposited the lot in an account at another bank, which caused both my mother and I some inconvenience. I suspect that my mother was given these notes because she is elderly, partially sighted and vulnerable. When I accompanied my mother to this branch a few months ago, one female member of staff was laughing about an elderly male customer because he had dementia and he was confused by the queuing system. The member of staff made a number of sarcastic and insensitive remarks about the gentleman. My mother keeps her account open here for the moment because it is convenient as she lives locally and isn?t well. However, having seen what I?ve seen, I would never open an account here. Customers are too often treated with contempt.
July 2021 by secrets squirrell
Customer service and general pleasant manners are dead here!!Unhelpful staff, shouts your balance around the bank, writing it down for the customer is too difficult for one of their cashiers. Can?t even follow your instructions and then tuts because they don?t know the difference between withdrawal and transfer.
July 2021 by Susan Ricou
I have always found that all staff are very helpful and polite
January 2018 by Maurice Prior
It's really great to sit down and talk to somebody who you can understand even though there is lots to take in
Debbie was great
October 2017 by david lloyd
Best staff!
July 2017 by Rogue dice
Nice small branch. Well staffed and easy to get to location. Plenty of parking in the area.
May 2016 by BRIAN SMITH
Excellent service provided with a pleasant can do attitude
