February 2024 by Diane Godfrey
I find the staff at Bentley Bridge so rude no manners, Ive shopped at this store for year?s previous staff were always polite and professional, never going back!!!
February 2024 by Wayne Douglas
Visited this store to try and take my suit back, that i had purchased weeks prior. The shop assistant an older woman was very rude and was speaking over me continually with incorrect information. Stating i had tried to iron the trousers of the suit as there are seams that could only be from an iron. This was impossible as the suit was in a bag in the back of my vehicle, throughout after i had tried the suit on. She had called the manager who was much more professional and customer focused. My items were not accepted for return and as i had asked the manager if she could confirm the date of purchase, the shop assistant shouted" You don't need to know that as you're not getting the refund." Advise all customers to only speak to the manager one on one, as this aggressive intimidating sales assistant is clearly in the wrong job and misrepresents NEXT. To continually imply the customer is a liar is not on, with her assumptions as facts.
November 2023 by P P
Lovely staff member in men's department :)
November 2023 by Chinweuba Malachy Obayi
You have lots of stuff to choose from. I had nice selection for my kids especially for my little daughter. Wears for Ladies, Men and Children of different sizes, variety and quality.A Homeware Section, Bags, Shoes & makeup were also available.You can pay with card, cash, Nextcard, etc.Good customer service.
July 2023 by Natasha Taylor
Arrived at store to collect my parcel to find the store closed. Open hours are not as stated on the website. Waste of time. Very disappointed.
December 2022 by Garry
Not enough collection
September 2022 by Jasbir Singh Sull
Helpful members of staffA good selection of products
July 2022 by Google user
Small branch with selected collection, the branch is understaffed and that makes shopping here is boring.\\nThere is free parking in the area.
June 2022 by Janice Poynter
Nothing wrong with the store if you have time on your hands. Never any staff to serve by the time folk come out of work. Just one staff on till and no floor staff what so ever. This is not an isolated incident it?s most evening around 6.
June 2022 by lisa Grist
Customer service is terrible the way I got spoken to by not just 1 manager but 2 yesterday was terrible...even telling me to make a complaint the number is on back of receipt...well I did and they was wonderful and rectified my matter...I always shopped in next in Bentley Bridge but never will again
May 2022 by Tony
They really need to confirm there opening hours it?s so misleading even on Google they claim they have updated it and it?s still wrong unless the staff pick when they want to open? not even put bank holiday opening times up!!!!
February 2022 by Sabby Kaur
This store is handy, its got 2 floors,Lots of clothing for all the family,Nice bags, shoes, makeup etcMens clothing upstairs, clean store.
January 2022 by Leigh Ferguson
Happily shopping here today until a store assistant rushes over to ask if we can leave for 10 minutes. We ask if there's a fire alarm, she informs us she needs to "clean" the store. How much of an entire store can you clean in 10 minutes ! Coronavirus is real, Next is ridiculous.
November 2021 by Jon Wilde
fabulous store massive range of high quality items i spent a long time admiring the wonderful clothes u sell but finally bought a nice shirt and jumper but i was really impressed with the layout and friendly staff
November 2021 by Lynda Hutchings
Confusing layout. Poorly trained staff - asked an employee upstairs about stock sold on the ground floor who told me to ask the staff downstairs! Poor show! Low stock levels. Not an enjoyable shopping experience at all.
