December 2023 by Timeless
Excellent customer service by Sarb. I was told everything about the two sets of sofas l was considering by a well trained and experienced sales rep. Shop was comfortable, welcoming, and warm. I met their new Deputy Manager, Amo, who was also very helpful and considerate when sorting finance.
November 2023 by Caroline Smith
Rude lying staff just after your moneyPlenty nicer cheaper places to go with friendly nice staff
August 2023 by Karen Davies
Had continual problems with this company sofa delivered with s hole in it after waiting 7 weeks.waiting another 7 weeks to be told on day of delivery 2nd suite was damaged.the day suite was to be returned as (decided to get refund) was phoned and told that they would pick up the following day.and now nearly 3 weeks on still awaiting refund even though we were advised would take 10 days after suite was returned
April 2023 by Hajira Aga
Please stay away from this company, no matter how beautiful the claims they make. I haven't had atrocious services like them ever before. We placed an order with SCS for our carpets at the end week of Feb. when the fitter came to install the carpets, after 2 weeks they realized that the staircase carpets were damaged. doesn't the company inspect their delivery before they send it to their customers? They told us that our delivery will be coming today (after 1 month) and now when I check with them they have again pushed the date to 19th. We reside in London and have to travel to Birmingham, taking leave from work, just to make sure we get the products we purchased. the agent that was sweet when servicing us now pretends to be busy and avoids us every time we go to the branch to ask for a solution on this. ATROCIOUS.
March 2023 by Lorna Smith
Always buy my sofas from hereGood quality furniture and carpets reasonably priced .Good customer service. Different payment options.
January 2023 by annette chesters
Laura was so pleasant & welcoming and allowed me to make my own choice, not at all pushy. Thank you.
August 2022 by Harvinder Singh
Just borough our new sofa from scs today. Overall experience was outstanding. Was served by Mr. Brendan who gave us plenty of time to choose the right sofa and helped us save over £2k.. He is an amazing personality, so calm even when we took ages to decide. I would recommend them to all my friends and family.
July 2022 by Rob Wolves
Shocking. Unable to process a simple order, weeks of delays and failed deliveries due to lost items, customer service is appalling.
July 2022 by Sharne Robinson
When I first moved into my own home 12 years ago I had my first sofa from scs , and it has lasted up until now. My husband and I decided it was time for a upgrade. So we went into store , coincidentally when there was a sale. Had a good browse around. Staff allowed us to take as long as we wanted , they weren't forceful. They left us to it. And we left with 2 sofas for a bargain price. I cannot fault SCS the sofas are long lasting and worth the price. I would highly recommend this store and the service we have received xx
June 2022 by Kiren Kumar
Excellent customer service in Wolverhampton branch. Todd is a great member of staff. He was polite, patient and knew his job. Thanks
June 2022 by Les Littleton
Not happy about having to wait an extra 28 days at least. I've already got rid of the old sofa and this cowboy outfit tell me that the delivery date only refers to the expected delivery to the warehouse. Absolute shower of s***.
May 2022 by Ash K
The service from shop was great but our sofa is only 3 months old and has developed faults. A seat has settled and it creaks. A technician came out and advised we do not sit on the settled seat and use the good one (yes, he really said this!) as it is within their parameters according to his report, he could not do anything about the creaking as this was not reported.I had to report again and a 2nd technician came out on same day and founds springs at fault but it has been 5 days and still waiting to hear from this report. We took out the extended warranty which is not worth the paper it is written on. Sofas from SCS are an investment but spend your money wisely as SCS sofas are no longer quality or durable.
May 2022 by Dawn Lawrence-harish
Came here for daughter's new settee. Tom the sales guy was friendly, professional and made my daughter feel very relaxed with no rushing to buy. Great experience for her.
April 2022 by Billy Bourne
one star they dont deserve.........went there for a new suite salesman was all over us paid£1000 deposit and told them remainder would be paid before end of the month...nov 2021 which it was ! salesman said delivery would be jan 2022..i had suffered a severe stroke in 2020 which was why we were purchasing ..delivery date was put back 3 times we sold our old suite and was left sitting on chairs and mattresses for a month...they love you when your instore buying after that they fob you off when trying to get decent service.......my advise DONT GO THERE i wont in future....
April 2022 by John Meacham
Absolutey filthy service . Still under warranty for another year and want 75 quid for a call fee. I beg anyone not to buy from here. Tossers and rob dogs
