December 2023 by FrayPlayz
I cannot praise Emily, Wayne and Steve enough. They have gone above and beyond in helping me and my family. All of their colleagues are so helpful and friendly. Fantastic store! Nothing is ever too much trouble...thank you!
December 2023 by Luke Francis-smith
Motherin law Picked up my 7ft christmas tree and had some very nice man called Bob i think help her and the tree into the whip. Thanks bob?or was it Ian??
October 2023 by Jason
This shop is bigger than most of the B&Qs I have been to. Very helpful staff
October 2023 by Elizabeth Baker
I wanted paint so i went in and got some paint. They sell lots of paint.
September 2023 by Lucy W
Staff friendly and found what we wanted, plenty of parking.
September 2023 by Christopher Grant
It is set up really well both inside and out
September 2023 by Lauren Mitchell
I had a new disabled bathroom fitted and designed by b&q nearly 2 years ago. Everything was initially agreed with a fitting date of October. A few weeks on after it was all agreed and had been paid for my dad got an email to say that they couldn?t provide a company to do the bathroom in October so it would have to be pushed back to dec it was disappointing given that we had paid and agreed a date already. It was also frustrating for me because in the meantime I was left with a bathroom that was actually really dangerous for me to be using given my disability. I had no choice but to move in with my mum and dad and just hope that this nightmare would be over soon. The new boiler was installed at the end of September so the original install date of October for the bathroom would have been fine but I was just left waiting. Eventually my dad got an email to say they had got a company from hove to come and do the bathroom in dec and it shouldn?t take more than a few weeks. The first problem happened when b&q arranged to deliver all the new bathroom bits (shower sink loo etc) the night before work was due to start, but they only managed to deliver half the bathroom for some reason (plus a cracked loo that would need replacing) it was incredibly frustrating but once my dad informed them what had happened they assured us it would be sorted overnight and to be fair it was. The bathroom work started and my dad kept popping in every so often to check everything was ok and too make changes with the guys when they hit problems. The chaps doing the work were nice enough and we felt assured it should all be finished on time in only a few weeks. But despite that the work seemed to go on for what felt like forever slowly we we?re getting closer to Christmas and I was getting more and more concerned when I?d actually be able to get back into my flat. Eventually the bathroom was finished my poor dad had to quickly paint the bathroom and allow that to dry before I could even consider moving my stuff back in and tidying up the mess that had been left behind. I was just looking forward to using my new bathroom which should be safe and meet all my needs. Unfortunately the first time I went to use it I got out the shower and discovered water had leaked out all over the floor - I was terrified they were going to have to pull the whole bathroom apart to find the source of the leak as the shower is all boxed in and all the pipes were new too. I had to submit a claim on the warranty to get them back out to even investigate- the guy that came out wasn?t from b&q but from the company in hove that b&q contracted as I was alone in the flat and my dad was away this man decided to be incredibly rude to me he shouted at me and made me feel stupid. He didn?t like being called back out to this job at all clearly but because the shower was clearly leaking it had to be fixed - it was fixed and I was glad when he was gone. Only a while later I then had a different problem with the shower- the tray started to fill and hold water and it was nearly flooding once again this company from hove came back again but this time my dad was present as he didn?t shout at my dad and the problem was quickly resolved. Next we found a leak from the toilet again that was fixed quickly and then we found huge cracks in some of the tiles behind the shower unfortunately that meant every tile had to come off and be replaced- the guy who was sent did it in a day it was completely rushed and they all wonky and not level - he also had knocked off lots of bits of sealant and thing?s holding other bits on that shouldn?t been touched this should?ve been replaced but he just went off when the tiles were apparently done. He also left my home like an absolute mess for me to clean up. After the tiles were replaced we were assured they wouldn?t crack again but yet they have I don?t want to have this contractor or b&q back in my home again for any further repairs because of how I?ve been treated. This just shouldn?t be happening this is awful service when we paid a fortune for
August 2023 by Sebastian Pieper
Cover at the tills was efficient and polite and so were the two ladies at the point counter. Great service thank you.
August 2023 by Peter Groves
Helpful staff cut sheet of plywood to required size. Good availability of stock that I needed. Checkout easy
August 2023 by Haydon Paddy
They have a wide choice of stuff so you can proberbly get what you need. Pleasant staff member helped.
August 2023 by jamie walder
some what over priced but makes up for it with the selection and range. Hate the self service!
August 2023 by Debbie McLean
Not always the best selection of stock and so many things have sellotaped up boxes, be warned of these I?m pretty sure if something is returned they don?t check them and just put them back on the shelves as I?ve bought a couple of things that once I got them home (and out of the sellotaped up box) there were bits missing or broken. I use it for convenience, but it?s not a particularly good B&Q. Staff are nice though!
August 2023 by Litiano
Andrew was extremely helpful with setting up a trade account really took his time to talk us through everything
July 2023 by Maria Mihulcova
Big parking, great selection for DIY, gardening and many other things. We keep coming back!
July 2023 by Tracy Robertson
Lovely bright modern store. Self service checkouts, very nice and easy to use. Best B&Q I have been in.
