January 2024 by Mhairi-Ann Troup
I would have given 5/5 however I was disappointed when I asked if I could quickly charge my iPhone for 5 mins as It was at 0%, I was told no. It?s the little extra customer service touches that warrant a 5/5.
January 2024 by Ash Phelps
I went into the store to get my glasses cleaned and tuned up. I was served by William who did an excellent job. My glasses now look and feel like new! I was supposed that there was no charge for this service and was very impressed (I did though purchase some lens wipes to at least pay something). Thank you William!
January 2024 by Joanna Barnett
FAST AND THOROUGH SERVICE. STAFF WERE POLITE AND SOLICITOUS AT ALL TIMES. HIGHLY RECOMMEND BOOTS OPTICIANS
January 2024 by christopher Smith
The service was the best I have ever had.
January 2024 by Nigel Hielo
Very good customer service and explanation of everything
January 2024 by Mark Kyrillou
Very friendly, very polite, very welcoming.My optician and really helpful, friendly,Would recommend to everyone
December 2023 by Nancy Austin
Friendly staff and very knowledgeable made the process very easy.
December 2023 by Helen Somerset How
My assistant, Ben, advised me on the most cost effective way to get the frames I wanted. He was smart, cheerful, well mannered and made my visit a very pleasant experience
December 2023 by gordon simpson
I was quickly attended to and efficiently fitted for my new specs which were absolutely fine. Good service good job done
December 2023 by Martin Sutton
The appointment was on time and went smoothly. The whole process was explained to me and not rushed in anyway. Very happy.
December 2023 by Lindsay Warwick Gee
Efficiently carried out, punctual. I found the assessment by Maura extremely helpful and one of the best I have had over several visits for a check-up.
December 2023 by Lisa Stone
I'm traveling from USA, and needed to have my glasses repaired. Conan helped me right away and was so kind and polite.
December 2023 by Hannah Jones
Felt supported with all aspects of my visit
December 2023 by Janine Aylmore
Monica the person who did my eye test was so friendly and made me feel totally at ease then there. Was a young lady who did my field tests and eye pressure, she then took the details for my new glasses and helped me choose the appropriate style and size her name was Alican I do believe she was very softly spoken and calming. Both members of the team made experience pleasurable
December 2023 by David Henderson
Conan was hugely friendly and helpful in tightening up two pairs of glasses that I bought from you. One of these was particularly dodgy and he warned me that it might not be able to be tightened, but with my agreement he tried it and succeeded. His helpful customer service increases the probability that I will return to Botts Opticians when I next need new frames & lenses. Thank you, Conan.
