March 2024 by Shravan Kumar
I am writing to express my extreme disappointment and frustration regarding the service I received at Costa Coffee located at St. Richards Hospital earlier today. This experience has left me feeling deeply upset and disillusioned.Today was meant to be a special day for my wife and me, as we were scheduled to attend a health scan for our first baby, where we were eagerly anticipating the gender reveal. In preparation for the scan, I decided to purchase a coffee for my wife to help with her comfort during the procedure.Upon entering the Costa Coffee establishment, I patiently waited in line behind another customer who was placing their order. However, after they received their coffee and departed, I was blatantly ignored by the staff member behind the counter. Despite my presence and clear intention to place an order, I was disregarded in favor of serving other customers who arrived after me.After a few minutes of being overlooked, I attempted to gain the attention of the staff member, only to be met with indifference. It was only after I vocalized my frustration that a staff member named Shannon reluctantly took my order, displaying a complete lack of courtesy or apology for the earlier oversight.Feeling perplexed and disheartened by the treatment I received, I proceeded to question the staff about the reason for their behavior. Instead of providing a reasonable explanation, I was met with further rudeness and hostility, with one staff member even suggesting that my order be rejected altogether.The lack of accountability and professionalism exhibited by the Costa Coffee staff was truly appalling. Not only did they fail to acknowledge their mistake, but they also demonstrated a complete disregard for customer satisfaction and basic courtesy. When I inquired about the procedure for lodging a formal complaint, I was met with dismissiveness and discourtesy, further compounding my distress.I am reaching out to you in the hopes that this matter can be addressed and resolved in a fair and timely manner. I kindly request a thorough investigation into this incident and appropriate action taken to ensure that such unprofessional conduct is not repeated in the future. Additionally, I would appreciate your guidance on how to escalate this matter further if necessary.
February 2024 by Alan Moore
Closed when most people visit in the evening should remain open until end of
January 2024 by Dave Burchell
The server did not listen to the order and didn?t understand that we was eating in the
January 2024 by JAVIER Dunlaoghaire (Javi)
Same as any costa over priced, under cooked/ luke warm food and coffee. Way over priced.
November 2023 by Jean Bedford
Waited half hour for cold coffee.
October 2023 by gwen griffiths
Service bit slow but staff working at full speed, needed extra help as busyVegetarian options: Need few more choices for vegansWheelchair accessibility: Hospital so very good
September 2023 by Stuart Sharp
A good place to have a coffee and relax before or after your your appointment
August 2023 by Leo
Breakfast was good ?
July 2023 by Sophie Cox
Poorly managed Costa. Having worked for Costa myself, I felt my visit could have been better. First of all I was told by an older guy that my earned free drink had to be a small, secondly staff not being trained well. The young lad behind the counter looked like a deer in headlights. Back in my day we were mentored more. Plus when my drink was ready, it only filled half the cup, the barista noticed and just added more cream, as though I haven?t noticed.
July 2023 by Nirvana Woods
awful experience! I was served by an older polish member of staff who was very rude and, to be honest, incompetent at his job. After being shouted at for attempting swipe my Costa card, I was left waiting for my drinks for over 10 minutes while watching other customers who were behind me be served first. Only when a younger member of staff came to my attention did I get my drinks, which were clearly forgetter?
March 2023 by jonathan boniface
Not bad but very expensive
December 2022 by Massimo Crespi
(Translated by Google) Terrible experience!!!!! Who was supposed to serve us at the counter served other local customers and disregarded our requests. A boy (customer) then came to our aid and pointed out to the bartender that he was behaving in a racist way. We thank this young man and wish the bartender to change his job soon. (Original)Terribile esperienza!!!!!Chi doveva servirci al banco serviva altri clienti locali e disattendeva le nostre richieste. È poi intervenuto in nostro aiuto un ragazzo (cliente) che ha fatto notare al barista che si stava comportando in modo razzista. Ringraziamo questo giovane ed auguriamo al barista di cambiare presto il mestiere.
August 2022 by Alison Latter
Get a drink here most days. Staff are friendly and they know what I have everyday and some days they have it ready before I have ordered!
June 2022 by Jez Phillips
I was surprised it is closed at the weekend. Not good for staff or visitors.
April 2022 by Zeon Xavier
Nice sized cafe situated within the hospital. Staff friendly helpful and polite which is always a nice change and wasn't overly crowded or manic on visit.Food served nice and warm.. Perfect for a dreary day of wind and rain, but the ouch catch 22.. The price structure..Still not bad for what it is considering and convience.
