October 2022 by Alex Doran
There is something fundamentally wrong about not being able to withdraw your own cash from a branch of the bank. They only let you take cash out during weekdays - who has time to come to the bank during the week when they work full-time?
March 2022 by Christine Kennerson
went in today to open an account, was told to go and do it on line !!! I was treated so badly I left. Very rude lady. Today they made a huge mistake as I run a very very lucrative business...such a shame as I was with nat west for years ...I went next door to Lloyds who treated me with kindness and respect.. I opened an account there...Shame on the lady who was ""meet and greet""
July 2021 by Chris Madoch
Almost impossible to navigate online services. The robot is a bully. You hide how to speak to a human being. Just dreadful. And clearly caused by cost saving and loss of jobs.Whatever happened to the customer being king? This is exactly how to Lose customers.
July 2021 by John Hostler
Incredibly slow service, seems understaffed and for a long time.
March 2021 by Flo Lane
Why is everyone so mad, it?s a bank, it functions fine . Will the Karen?s please be quiet ...
May 2018 by Robert Sheppard
Too many machines queue for teller is always huge poor show guys
June 2017 by James Holmes
Staff are always friendly and helpful, problem is they have been replaced by machines, if I wanted to use a computer to do my banking, I would do at home. It's nice to be greeted and should I not have bank card with me, ID can been seen by a employee, something which a machine can't do.
The opening hours and an absolute joke, closed at 1630, people have to work, should we get an early finish it's still impossible to meet these opening hours.
The Queues to see Customer Service Representive are long. I really used to enjoy banking at NatWest, such a shame.
March 2017 by Darren Skyrme
Please get your opening times correct on line you shut at 16.30 not 17.00 what a joke
December 2015 by Philippe Arent
My experience of Nat West banking is becoming worse, not only has my preferred branch (Barnham) been closed but I am now confronted with banking terminals at the Chichester branch. I am very IT competent but feel that I pay for a level of service higher than offered. Yes there is someone to guide you but the expected professional transactional relationship and sense of security has been lost. To be told by bank staff that people like the terminals purely because they are using them is naive of a company such as Nat West. This is not backed up by the line of customers waiting at the currently available desks. You may have convinced your staff that the changes are sensible but not all your customers.
Customers also have to pay for parking in order to access the Chichester branch, should I send you a bill for this?
Time to consider a change of provider.
July 2015 by Michael j
i loved driving into chichester at rush hour, paying to park then walking into town to pay a cheque in to find the opening hours displayed on google are incorrect. it was great
