February 2024 by Louise
Very busy helpful staff. Need more dog stuff for xl large breeds.
February 2024 by Sam Wicks
Staff friendly and helpful, click and collect order dealt with swiftly as well as in store buys.
December 2023 by Mrs Kate Morrel Mocca Latte
Appalling customer service received today at Pets at Home , Chichester branch. I was waiting for a till to come available and when it did I went forward with my basket . The lady behind the till motioned to me that I wasn?t first in queue as the other people on the other side of the tills (separate queue) were entitled to join the queue first . I stood back as told to do so and so did a gentleman behind me . I was very confused and the gentleman behind me, as both sides of the till service area had clear queuing lines yet the lady at the fill had totally dismissed me and the gentleman waiting in line for her till . When I politely asked where the wait line should be etc she was very quick to dismiss my questioning and then refused to serve me . I told her that her attitude was not what was expected when working for such an organisation. Her response was clearly not a reflection of that when she demonstrated quite aggressive and abrasive behaviour ! I left completely shocked and appalled at the fact that an organisation such as pets at home would allow someone so innately incompetent and derived of human understanding to be in charge of such a position. I left shaken and disgusted and disappointed. This company is clearly not investing its time on its current employees skill sets that?s for sure . I for one will be taking my business elsewhere !!
December 2023 by Julie Pretty
I recently got a rescue dog and this branch in Chichester have been wonderful.The team are great and made Herbie feel good.Thanks ?
October 2023 by Christopher Roberts
Abit over priced but have no choice as our cat will only eat Wainwrights food.
October 2023 by NOFX
Didn't like the vet at all, ( older lady) very abrupt and very doom and gloom. Then the bill was ridiculously expensive for just a bit of medication. Avoid if you need a vet local to turn up too with a sick animal.
September 2023 by Paul Tallant
Always handy for all your pets needs good prices as well
August 2023 by Matthew Bond
Well stocked and easy to park nearby. Always friendly staff.
May 2023 by Gavin Ouslem
Poor service! Me, my partner and our 2 year son came in to get a fish for our son. After browsing all the cold water fish, my partner asked a member staff for some help and was told someone would be with us in a minute. We waited 15 minutes and the store was not busy at all! My partner then checked to see where the staff were and they were all at the tills just chatting! Not only that but there were a few dead fish in the tanks as well. The staff just were not interested so they lost a sale. Ended up leaving with no fish and an upset child!
April 2023 by Wioleta Wròbel
A large selection of healthy snacks for our pets and very nice service. I will definitely come back.
February 2023 by Amanda Da Silva
Absolutely awful experience. My mum was completely mistreated in this store BY THE MANAGER , who called her a number of offensive names that are not worth repeating. If the manager was like that I can?t even imagine the staff. Absolutely the worst experience anyone could ever have! I don?t wish this experience upon anyone! Horrible, awful!
February 2023 by Kayleigh
I have never had a bad experience at this store. Staff are always so willing to help and very knowledgeable. I must say how wonderful Sophie is. Went in today for some advice on worming and flea and tick treatment. Sophie absolutely blew me away with how she checked the ingredients, asked about my dog and cat to make sure she got the right treatments for us. There was no pressure to purchase the more expensive items and I really felt that all she was interested in was making sure both my dog and cat had the right treatments for them.Thank you Sophie
October 2022 by Lewis Overy
A massive thank to the amazing staff, when Rustington had refused to sell a single Guinea Pig, Chichester could not help enough. The sales team were very knowledgeable and we even named him Gary after the Manager, Many Thanks
October 2022 by chris grigg
Good choice of products. Friendly and helpful staff.
July 2022 by Mike Lovelock
Pets at home chichester sold me 2 fish tanks and wouldn't sell me the fish for 24hours, the following day after setting up the tanks we returned to purchase the fish got them home left in bags for 30mins too get used too new tanks only for a few hours later the fish are all dead new fish tanks need at least 2 weeks before they can support fish life "thanks Google" phoned too say what had happened too be called a liar and his staff wouldn't of told me I could buy fish after 24hours , " I went and got video evidence" lodged a complaint with pah customer service and have just received a email saying I can have my money back but the staff are scared too deal with me now ???? I've been in store twice amd not said a bad word too anyone not even made a complaint in store what a absolute joke of a shop amd the staff are just uneducated amd very unprofessional
