October 2023 by Benjamin S.
It's always hard to leave London for me, especially when I have to be at Gatwick earlier in the morning and am staying in Mayfair! Arriving to Gatwick recently to take my flight back, the wife and i decided to grab breakfast somewhere in the airport before heading back to Los Angeles.I happened to see a few restaurants out of the corner of my eye just before security and glad we walked into Giraffe. It's hard to miss. Very colorful and bright. We were so hungry that they could have served stale bread and old pot roast and we would have probably chosen the restaurant. Fortunately, the menu was fairly expansive and included my fave breakfast food: pancakes.We were served our tea pretty quickly which we needed as we probably looked like a couple of zombies. I ordered the Strawberry pancakes. The wife took the recommendation of the server for the hash. Apparently not spicy according to the server. Apparently spicy according to the wife. Service was faster than two shakes of a lamb's tail. It gave us time to really relax after we ate before heading to security. For airport food, it was pretty good. Especially for breakfast!
July 2023 by 497pam
Wasn?t looking for a big meal it just appealed to me . From the gentleman out front who led you to a table then was seated me at a table where a friendly young lady helped me choose a meal to my liking! Meal was brought out very quickly & once again the same young lass was so very polite & helpful. Watched other tables being served & once again watched them give same attention ! Very impressed with staff& I enjoyed my meal I can remember.
July 2023 by AvidTraveler12
Not the best service in the world, however the food came quite quickly. I ordered ribs, the ribs are probably the largest portion size I have ever encountered, easily enough for two and they were tasty as well. No room left for desert. In summary service was slow but the food was tasty.
June 2023 by richard amero
Lots of options from different types of cuisine.The Argentine ribs are really good. Topped with a superb chimichurri sauce. All dishes in our party were well prepared and presented. Warm friendly service to boot.
June 2023 by Evelyn Ferreira
Nice atmosphere serving good selection of food. However the ribs were very disappointing (way too salty) and had to return most of it. However, they did remove the tax on the meal. Quality of service so, so. Did not leave a tip due to the quality of the food.
June 2023 by Suffolk Upholstery
We recently had food here at Gatwick airport the food was nice service was good but like most airport restaurants well overpriced but it is what it is ? but I would recommend this place if you happen to be at the airport. I think our meals came to around £50 with drinks ( see pics )
May 2023 by Mike S
Friendly and helpful staff, good food and service at reasonable prices. the manager should be commended and is supported by a very professional team.
May 2023 by Ben Park
Basic, but fine. Ate a meal here today whilst staying at an airport hotel. If you?re staying in the terminal, this is really your only option apart from Whetherspoons.Service was surprisingly good and very friendly. Food was served quickly. Not amazing, but not terrible.If you are staying in the Bloc hotel, ask for the discounted ?Bloc menu?. Most of the same options and meant I got a £7 discount on my bill.
May 2023 by Montyf1
Only place to eat at Gatwick before security.. obviously it's a bit pricey, you're at an airport. The staff are what makes this restaurant different from others at the airport. Genuinely warm and welcoming. Service with a smile, many smiles. The brunch was proper food. Why pay twice the normal price for Wetherspoons ping food?
May 2023 by Voyager102265
Absolutely loved this place. Staff were super friendly and the food was fantastic. Nothing was too much trouble. Only wish there was one the other side of security for breakfast.
April 2023 by Trehan
A new experience for me and my wife. I?ve seen the Giraffe franchise in many cities I?ve visited but never actually tasted the food or had an experience.We were at Gatwick airport and had an option of Giraffe or Wetherspoon?s and we chose Giraffe. I was very, very surprised to say the least.We were welcomed in by the representative, even as we were viewing the menu outside. He was pleasant, polite and welcoming.We were seated at a table for 2.Our drinks order was taken and a colleague returned to take our food order.The Strawberry Daiquiri was beautiful as my chosen drink option. I then chose the Korean Chicken with fries, as something new for me. I was absolutely blown away. The Korean Chicken was incredible. I would definitely return, and I?d definitely recommend Giraffe if your in the area. The customer service is fantastic, the food is beautiful and the ambiance is welcoming and warm.?% worth the trip.Thank you for my first Giraffe experience ?
April 2023 by Gidge C
Very tasty food and lovely cheerful staff. A nice start to my holiday. The nachos with beef were nicely spicy and the lemonade refreshing. As a lone traveller it really makes a difference to have a bit of a chat and a joke with the waiting staff.
April 2023 by Mina T.
I initially wanted to eat at the nearby Wetherspoons but found it to be too busy and messy. So decided to eat at the Giraffe restaurant where I enjoyed a pleasant meal. Ordered the Giraffe brunch plate which was around £15. Quite pricey but the portion size was large and it was tasty meal. They appeared to be short staffed but still managed to provide a friendly and attentive service. Lovely and calm atmosphere. Would recommend coming here.
March 2023 by D2071QGandrewc
Staying overnight at Premier Inn. Came here for dinner. Booked a table, but greeted with a fuss as they were so busy. Seated and had to wait half an hour to order a drink. Waited another half hour for drink to arrive. Ordered food but everything was out of stock, so we had to order again. Waited for almost an hour for food to arrive. Problems with our dishes but waiting staff too busy to attend. Eventually they replaced one dish for an alternative but didn't alter price on bill (we had to request this be done). Terrible experience. Quite stressful, and the restaurant doesn't deserve business if it runs like this.
March 2023 by T
Had a quick bite here. Was promptly seated.After browsing the menu, it stated that we could order via the app. But no table number could be found on the table. As I was about to ask for the table number, the wait staff took my order and the meal came pretty quickly. Went for the pulled beef burger with fries. The burger was tasty and off a good size. Enjoyed my meal. The app says you can pay for your meal via the app but I would need my table number. I like new innovation and functionality. I asked the female waitress for my table number and she rudely said WHY? I was a bit taken aback by her attititude. She then went on to say, if you want the bill just ask for it!!! I paid and left. I am still in shock. Customer service is something that cannot be taught sadly.
