September 2023 by Marijke B
We had a lovely dinner at this Harvester restaurant. Didnt have to wait too long for our food which was delicious and were offered drinks on arrival. The staff were very friendly and helpful. We would definitely visit again.
September 2023 by LoveTravel302953
Disappointed, not eaten here for a while service was just awfull had to wait to be seated,well Sat at a table anyway tgere we're very few diners around,finally all seated,again waited like forever for someone to take our orders,, a long wait ensued both for tge drinks and food,we had to chase staff for both,,food didn't look at appetising, no effort for presentation just plonked on tge plate,fries were quite dry and all the food barely warm,not worth the money at all,,seemed a bit chaotic,worst meal ever at a Harvester and will not be returning.
September 2023 by KathyS238
Drinks took ages to arrive. Food was cold so sent it back. Had to ask someone where the replacement meal was, eventually it came out but was cold again. Asked for a different dish which never arrived. A table of four and only three people got to eat their food. Asked to speak to manager, she didn?t come and see us so we had to go and find her. Eventually got the meals taken off the bill so left and went elsewhere. We have visited many Harvesters and have never encountered anything like this.
September 2023 by KN1986
Popped in for a late lunch with my Mum, was greeted and sat quickly and then came over the lovely Danni who took drink orders and gave us some time to choose out food. Danni was chatty and friendly and although busy, still four. The time to make sure we were ok with everything and always had a smile. The food was lovely and we could tell it had just been cooked as it was fresh and hot. Once we had finished Kiara then came to see if we were ok with everything and we asked for the bill. Again, she was lovely and friendly and had a smile on her face the whole time. Once the bill had been paid we sat and finished our drinks and Danni came back over. We had a quick chat with her and it was like we had known her forever. All in all it was a great lunch with fantastic staff and the most friendly atmosphere. Will pop in again soon!
September 2023 by Kerrie F
We had a table booked this evening. We sat a while before someone came over to do drink orders. We did our food order which involved starters?.. these took some time to come out. When the starters had been cleared, I asked for another drink. The mains came out and we started eating, about 10 /15 minutes after ordering my drink? I went and collected it from the bar myself where it was sat waiting to be run. (I apologise if this is deemed rude, but I wanted my drink with my meal) When we finished our meal (which we ate with absolutely no check back) the plates sat there, and sat there, and sat there. My husband asked for a dessert menu, after half hour we gave up waiting for it. (With the plates still sat there) The food was lovely which is why I haven?t gone for 1 star. I feel like the customer service was completely lacking. No ?I?ll just be with you?, ?sorry for the wait?, ?how is everything?? Just order and ignore. No management appeared to be present on the floor either for most of our visit. I?m pretty sure she was there at the start?. On the phone ignoring eye contact with the people waiting at the host stand?.but we didn?t see her again until we left and she was standing outside in the alleyway. I see from other reviews this isn?t a one off experience. Very disappointing.
September 2023 by Sarah S
Myself and my husband popped in for a quick and easy breakfast but from start to finish had the nicest experience. The staff were unbelievably friendly and helpful, nothing was too much trouble. The food was delicious and far exceeded our expectations. Thank you.
September 2023 by Barbara L
Great menus but terrible service..everyone seemed to be either cleaning empty tables or just chatting on two green type bins outside the premises! Took a long time to be served even a drink at our table?.a lot of the meal options weren?t available and even the ice cream was vegan only! The desserts came three at a time with a ten minute plus gap for others in our party ?.the last dessert that were hot came as we were about to leave and give up?there was a terrible lack of customer care and if we hadn?t kept asking for someone to serve us with another course or a drink no one would of bothered to check if we wanted anything ?.this was such a shame because the restaurant was not busy ! Apparently only one person doing her best to prepare the desserts?.how is that our problem you need to bring in more staff if you want customer satisfaction
September 2023 by Dan_Cleary
Excellent service and lovely food. All the staff were very friendly and helpful. The food was fantastic. Highly recommend
August 2023 by Josephine S
We went for a spontaneous family meal after a day out in Crawley, having been several times before. We've previously had a mix of good and bad experiences, the bad experiences clearly being due to short staffing issues. This trip was the best so far. The staff were knowledgeable and available, there were no long waits for service or food. The food was great, and my father-in-law was extremely happy to find somewhere serving calamari the way he liked it! The salad bar was well stocked and fresh, with staff attending it frequently. We all enjoyed what we ordered and had a fantastic family meal. I would like to note that Elliot was serving us most of the evening and was attentive, kind, efficient and overall made the atmosphere very relaxed and happy. A couple of tiny things that prevented a 5* review: There were a couple of things that were unavailable which would have been nice to know at the time of seating rather than at the point of ordering. The toilets were clean but messy. The table was clean but sticky! Goodness knows how but we had to wash our hands a few times. However none of the above would stop us coming again and we all agreed we would be back soon.
August 2023 by Michael F
Not busy waited for drinks and waited for a long time for order to arrive. Chefs were too busy talking and on phones to cook.
August 2023 by 354keiths
From the start it did not go well. The waitress taking the drinks order did not appear to have any idea of the drinks available. When the drinks arrived three of the four were wrong. The starters and mains were ordered and all four were either Luke warm or cold, the only hot bit being the chips. We had to clear our own salad bowls and starter crockery as during the 50 minute wait for the mains to arrive, none of the six members of staff (who incidentally were all just standing around) came anywhere near our table to clear. The one desert we ordered did arrive promptly and was good. It took three attempt to get the bill correct. So all in all not a good experience and not one we will repeat.
July 2023 by lidiyam2020
Very nice lunch. 8 diners. Excellent service Scampi and fish and chips delicious Chicken very good Chips great Salad choices excellent, loved the beetroot Service excellent. One further point NO Music much appreciated!!
July 2023 by Lee T
Decided to stop off for some lunch last Sunday after a family day out. On arrival it wasn?t even busy but plenty of tables not even cleared. The whole place looked dirty. Waited for about half an hour after being seated to ask the staff twice if we could order. Was told we was lucky to get a table as they were tables booked later, but we was there for 2 hours and they were turning people away, no sign of any families arriving. Ordered and was then told 20 minutes later they had run out of many items, so had to reorder, food arrived and was disgusting. We ate what we could and left, tables next to us still not cleared. It was obvious the staff just didn?t want to be there, not organised and just wanted to chat to the kitchen staff, all you could hear was music coming from the kitchen and staff mucking about. Harvester have a good name but this one really disappoints and puts a black marker on harvester. This is a completely honest review and not exaggerated whatsoever. We paid good money for a family meal, this was a complete let down. First and last time visiting this place.
July 2023 by Z959PDkimw
The worst place I have ever been for breakfast. We waited 40 minutes to have anyone come & serve us. Food eventually arrived with 2 things ordered missing, staff were not interested at all, except a young man, who was appalled by the service, at 1 point we were the only people in there. Everyone who left complained. Asked to b see the manager only to be told she was in a meeting!!! This was Sunday 23rd July. Absolutely terrible!!! Wish we had gone elsewhere.. ps ice machine and drinks dispenser not working
June 2023 by ANNE F
This harvester is well situated and the atmosphere and decor are very nice. The front of house and waitress/waiter's were very friendly and efficient, nothing was too much trouble and the food was excellent. The salad bar was very clean and well topped up at all times. Would recommend this Harvester.
