February 2024 by Jason Prior
They are so rude, treat you like a criminal . If the police ask to remove your car after a crash refuse.
February 2024 by Sadie Liggett
Had a flat tyre, unfortunately didn?t have a spare so called recovery. James from Hobbs Recovery came and picked up my car. Very friendly and knowledgeable.
February 2024 by jon monkiboy
Excellent service all round from beginning to end
February 2024 by Robert Cope
I was unfortunate enough to ruin both my offside tyres by hitting a large pothole whilst driving home with my wife and dog last Wednesday, so no chance of fixing,My recovery policy company arranged for Hobbs recovery to attend,and when he arrived he was very competent and agreeable in loading our car and having us ?three? in the cab for our journey home which on the way also went past our local Kwickfit station,I have a friend that works there so I called him for permission to leave the car there overnight which we did and then the driver took us all to our houseAll in all, an annoying and expensive happening but very happy and pleased with the recovery company and driver.
February 2024 by Dan ?Nesta Rasta? Pollard
Most vile people I've ever had the displeasure to interact with. Had to deal with the most rude and unhelpful woman based at their Polegate office called "Caz". "Customer service" clearly isn't in their vocabulary, their inability to use an ounce of humanity astounds me. If you spend the day having "abuse thrown at you", maybe attempt to change your attitude and don't tar every person with the same brush. If it's too much to handle, change your job. The man at the Copthorne branch, maybe John, was a rude, ignorant and unapologetic cretin. The whole company should be ashamed of how it's ran and should seriously consider having a clear out of staff. Avoid them at all costs, if I could give them zero stars I would. Disgusting.
February 2024 by Amy Dean
Not even one star... customer service actually brought me to tears! Awful rude people
December 2023 by Dave
Told me they will be a hour left me in the cold all soaking wet with no food drink or heating from 12 mid day till 9pm after saying they will be a hour
December 2023 by Mowgli Jung
OAP with glasses on reception is extremely rude and miserable. Some items had also been stolen from our carAvoid at all costs
October 2023 by Chris Knight
Had two bikes stolen keys were handed to them and repot is a lying they claim they were not handed any keys but Surrey police say they were
September 2023 by Murray Bown
I?ve given this business one star, if I was able to give minus stars, then I certainly would. Let me explain. I was recently the victim of a crime when my vehicle was stolen. The police asked if they would be able to carry out forensic checks on it and I agreed. HRS recovery collected my vehicle and stored it during this time. The guy that collected the vehicle was very kind and courteous and treated my bike with care when loading. However, when I went to collect the vehicle after numerous conversations with head office to say that I didn?t have to pay the release fee because I was a victim of a crime, I got there and was greeted by this surly faced miserable man insisted that I had to pay the release fee. It was only when I offered to ring his head office he said okay, I?ll let it go this time. Throughout my entire interactions with this man, he was miserable, surly, and his customer service was absolutely abominable. If I could ever say to anybody that considers using their service, never ever ever use this company under any circumstances, they do not deserve your business.
September 2023 by Daniel Slater
My car was recovered there by the police for 3 days and the cost for that as well as them taking it to a garage less than 2 miles away was £485. You can't call the Crawley compound directly to arrange this and you cannot turn up and pay the costs without an appointment. Once you've paid, you have to wait for them to take the car whenever they're ready to....
August 2023 by John Porter
Came out to car with dead battery. Quick, efficient and friendly. Excellent job thank you.
August 2023 by Paul Midgley
Excellent service from initial call to recovery and delivery. Highly recommend. *****
April 2023 by Mark Enticknap
Great service at pick up - rubbish after care, trying to make contact was a nightmare
February 2023 by Carlsam Gituma
Very very bad customer service still have a car for a month there tried calling them almost everyday left even voicemail of my details and still want me to pay for all that time n I have really n truly put efforts in trying to get the car out. Please any management get back to me as I need to sort this out now ASAP.
