March 2024 by Rena Patel
Worse ever customer service! Pharmacist Andrea Kyei is so rude and I had to remind her that you can?t speak to your px like that . Firstly said prescription is delivered to you 4 days ago and when I asked abt what meds where they & I was shocked to know that they were completely different as she was looking at someone else?s record! I was delivered wrong medicines twice in past and I was told to dispose it off as they can?t be taken back .
March 2024 by Tina Avis
Fantastic service from the pharmacist - great advice, knowledgeable, fast (there?s barely ever a queue and if there is one it always moves very quickly), friendly and professional.
January 2024 by Tricia Hartley
Efficient and friendly staff ,great knowledge and always willing to help
November 2023 by lauren baker
I just want to say a huge thank you to the team at Kamsons who were working 27/10/2023. My Grandad collapsed in the chemist with a heart attack and their quick thinking and action helped save him. I will never be able to express my gratitude.
September 2023 by Boom Town
No Covid tests in stock
September 2023 by Adam Bravery
Good pharmacy, quick and efficient staff who are accomodating and friendly. Have moved from Maidenbower boots to here as it's far better
August 2023 by Chan O'Brien
A zero star rating would be most fitting, but unfortinitley that is not an option, so I have given a 1. I called 111 for an urgent supply of medication, as my GP was unable to assist due to capacity. The referral was straightforward and sent to Kamsons pharmacy (pound hill parade). Rang Kamsons to ask if they had the medication in stock. The lady over the phone was dismissive, unhelpful and sounded extremely flustered. She said she was unable to prescribe the medication, as she only had cyclgest 200mcg as appose to the original 400mcg that was required. I said I am happy to take the 200mcg but she said she cannot give it. I politley said to her that it had previously been prescribed by another colleuge (but I could not remember her name for the life of me) so I asked if I could describe her and she agreed. I said she was a white, dark haired lady, about 5'6 with an English accent. The lady began shouting at me, calling me a racist, to which I very calmly explained that I was in fact 'black' and she put the phone down. I then rang 111, explained the situation and was told that Kamsons pharmacy can in fact prescribe the 200mcg and alter the dosage, if they still refused to do so then they can refer me to an alternative pharmacy. I rang Kamsons pharmacy back, who low and behold refused to do neither and put the phone down on me again as she said they were short staffed and she was 'to busy'. I have never in my entire life experienced such incompetence and out right rudeness! Certainly not what i need at 5months pregnant. I have referred the matter to head office, who have reassured me that they will look into it, but just wanted to make everyone aware to avoid this lady like the plague. Her name is Andrea Kyei at Kamsons pharmacy in poundhill parade.Moral of the story, go private, as you get what you pay for!!
March 2023 by Denise Wildman
Very efficient helpful staff very kind
February 2023 by Tony Holden
It's a local pharmacy. I've always found the staff friendly and helpful.
January 2023 by Joy Chillman
Very busy pharmacy. Excellent staff and servcie
December 2022 by M B
Small efficiently run pharmacy. Part of a growing group though so hopefully won't lose the individuality.
October 2022 by John Hind
Booked flu jabs, very easy
September 2022 by K Jane
Service is absolutely shocking! Partner waited a ridiculous 40 minutes to get a prescription requested the week before and we eventually had to leave. Multiple other people standing around too.
June 2022 by Dean Rogers
Shocking service on many visits. Average wait time was 15 minutes even after my gp sends the prescriptions over 7 days in advance , 3 week wait for insulin. Just not good enough. I'm now moving to another pharmacy.
May 2022 by Stu
Hey guys this is my local pharmacist, I was feeling a little under the weather when I popped in however the staff made me feel very welcome and gave me some good advice to get myself on the mend.Why wait 2 weeks for a doctor when you can pop in get some free friendly advice and be sorted Within a few minutes. Spot on ??
