November 2023 by Charlie Smith
Absolutely brilliant service for helping me with hiring the suits. Polite, helpful, would recommend anybody to go here, every member of staff I dealt with was brilliant, thank you.
September 2023 by Russell Wells
I would like to start by saying my overall experience with Moss Bros was fantastic, but the staff at this store were the complete opposite.I entered the store on Tuesday 29th August (it was completely empty of any other customers) and asked if i might be able to rent a morning suit for a wedding i was attending on the Saturday (i appreciate i'd left it late but I knew Moss Bros was a big chain so thought it might be achievable). Without hesitation the manager (i assume she was the manager) just said "no sorry we need at least 2 weeks". I pushed back and asked if she could maybe check the system, check if they had anything etc. She just repeated that it wasn't achievable.I work in London so on my lunch break the following day i went to the Cheapside store to see if there was anything they could do. The customer service i received was some of the best i'd ever had. They were incredible. They helped me with sizing, matching colours, i could try on samples etc (this is despite it being very busy). They said absolutely it could be done before Saturday, they even said i could collect it FROM the Crawley store!!When i went in to collect it on the Friday it was the same female manager, i reminded her that she'd said no to me Tuesday, but here i am 3 days later collecting it from her store. She just made some excuse about how they don't like to promise to customers at such short notice, she even said that typically they like 60 days notice!!! The Crawley store could have done the exact same thing as Cheapside, they have the same computer system, stock ordering mechanism etc. They just couldn't be bothered.Anyway, highly recommend Moss Bros, but just use this store to collect and not to order.
August 2023 by Chris Calvey
Brilliant service - I was helped to find a suit by Saidu who was so helpful and patient. I usually get my suits from Charles Tyrwhitt but these are just as good and better value
August 2023 by Stephen Kissane
Products are good but service is terrible. The black man serving calls the customers names after they spent £100s. He Actually forgot I had made an order too. Fag
August 2023 by Matt Coomey
If I could give zero then I would.I don?t normally post reviews but following today I have no choice but to do so.Absolutely terrible customer service. Very unhelpful, it was like they looked at me and decided I wasn?t the correct customer for them. I got told that I couldn?t try anything on as they ?don?t want me to damage the seams of their clothing?Unfortunately I didn?t manage to catch the name of the incredibly rude member of staff, but I suggest you sort your attitude out towards customers.I consequently took my business elsewhere, they were very helpful and I ended up buying a suit with them instead.I won?t ever be setting foot back into a Moss Bros store. Disgraceful.
July 2023 by Sam Robinson
Nice store with great assistants, massive thanks to Nabeel who sorted everything out for me.
May 2023 by Jody Gomes
Can't thank Shan enough for going the extra mile in getting my suit completed and helping with the fitting. Ordered once and it fitted perfectly first time! Highly recommended
May 2023 by Tony Kibble
Excellent service from the two guys on the floor today in the Crawley shop . Despite it being busy, they were attentive, polite, helpful and efficient to everyone. Kudos to them both.
April 2023 by Dev Desai
Excellent service! Nabil knows his stuff and was attentive throughout my time in the store
January 2023 by OhBe 1KNoBe
Terrible customer service from the gentleman (believed to be the store manager). On 3 separate occasions now, he has been less than helpful, arrogant, and had an issue with his attitude. Downright unprofessional.Purchases made easy, returns made impossible.
January 2023 by The Sardinian
Sadi is the guy to go see! Not all over you and pushing a sale like other shops. Informative and focused on getting it right for you. Thx Sadi!
December 2022 by Buddhika Karunasekara
I walked in expecting great customer service, but I was sadly mistaken. The service levels are appalling, the customer service staff didn't seem that keen on helping customers.They've got a fairly decent collection, but the customer service is a total let down. Never again
December 2022 by Dave Browne
Not impressedSpent nearly £500 on suit etc, asked for a suit carrier, carrier was labelled £39.95, was nearly charged £49.95, questioned the price, then was told it was higher price, Manager refused to budge on the higher price.Beware they do not keep to labelled prices.One customer never to return
October 2022 by Taylor Brown
I have been in this store around 5 times over the past 2 years, never good service.. staff always act like they are better than you, not very helpful, make shopping harder than easier.. other suit shows in Crawley like suits direct have way better suits and better Customer Service... Breeze past Moss Bros and shop there insteas
July 2022 by Gordon Stallard
Went in on Friday 1st Jul in a real hurry at 20 minutes before they shut. The two members of staff (sorry, didn't get your names) were amazingly helpful. Would recommend 100%
