December 2023 by Lina Morgera
I just want to say a big thank you to Sarah . I didn?t have a good experience with the vision express in Tesco . After spending so much money for 3 pairs of glasses , my glasses broke 3 times and each time I was asked to buy a new one . Without going into further details the customer service was not good at allThis time I really didn?t want to go back there so I thought to go to the store in the County Mall in Crawley. Sarah was so welcoming, accomodating , professional, patient and sorted my glasses problem. I was so happy and pleased.I wished I had gone there earlier. I would definitely be going back for my next pair of glasses and eye check. Thank you very much Sarah
November 2023 by Harry Old
Unorganised. Had an appointment, there was a fire alarm test, they cancelled my appointment. There are people (including me) who work contracts and don?t get paid for time they take off. Another woman in at the same time as me had a kid she?d had to take out of school for the morning. Not only do we stand around outside for 20 minutes we then get cancelled and it?s all for nothing. Either continue with appointments, or find out when there?s a fire alarm test and don?t book people in.
November 2023 by sarah phillips
Really good service
November 2023 by Puja Saha
Better than other opticians on the high street
November 2023 by Steve Peters
Eye test and purchased two pairs of glasses, friendly staff, Sarah helped start the day off with a smile and a laugh.
November 2023 by TomaszG
Im impressed with the staff very helpfullAnd always with smile on faceI went to buy new glasses due to lost my one on hooliday tripCustomer since 2015 and always happyThank u
November 2023 by Sheila Vaidya
Came in for an eye test. Fantastic and outstanding service I got from Moesha. Made me feel at ease and she was very polite informative through out my appointment. Definitely recommend Express vision!
September 2023 by Rifas Rasheed
The waste customer service on there I have took a glass from here for my kid and paid for the frame that time they said if any repairs bring to us we will repair it now once need repair I took there they ask me to pay for the frame full of cheaters in this store be careful keep changing the word
September 2023 by Manha Rifas
The waste place for optical services compare to other visionexpress rude staff be careful what they selling to u not to recommend for others
September 2023 by Emily Mackay
Visited for the first time today. I needed a very detailed / in-depth appointment today. Every staff member was welcoming & extremely lovely. I?ve never felt more comfortable having an eye test done. Needing new glasses can be quite scary as you?re needing to wear them all the time & have them suit you. The staff could not of been more patient and accommodating. After having drops in my eyes I struggled to see & the lovely lady who helped me pick my new glasses was amazing at guiding me & finding me the right glasses that suited me. After being a very picky customer she remained patient, happy & attentive. I could not recommend this branch more & will happily be returning for all my future check ups.
August 2023 by Tee Sha
VE just acquired me as a customer after 20 years with Specsavers.Better service, they don't rush you in the eye test and they will repair my glasses FOC as and when required
July 2023 by Rahul Chandela
Worst place to go as they put my contact lenses order 2 times wrong and in return they offered me to wear my old prescription contact lenses .Very unprofessional Assistant Mgr behaviour who was really confused which pair she ordered wrong for me.. SUCH A SHAME.... I wish i can give this store 0 star put they are not letting me do so..
July 2023 by Chris Marks
Vision Express have been my opticians for a few years now. Always exceptional service for my annual eye tests, I couldn't recommend them enough.
June 2023 by Ian Hammond
I took my glasses into the Crawley store as they had broken in half. I spoke to Mathew and he could not have been more helpful. He agreed to replace the frames under guarantee and ordered them there and then. I was back in the next day to have the lenses swapped over. Thank you for a very impressive service.
June 2023 by Connor
I had a fantastic experience in this VE store - the whole vibe was so personable and approachable. Nishita who conducted my contact lens check-up and sight test was just out of this world amazing - so professional and friendly. The whole experience was very person-centred and I felt really looked after. Farah walked me through glasses and sunglasses options including the prices and other options, they were so knowledgeable and made me feel comfortable through the whole process. I left in such a good mood having achieved beyond what I had hoped for. Keep up the great work team!!
