October 2023 by ?????? ?????????
I came to pick up an important parcel, but as it turned out I was late and it had already been processed for return. but a girl named Freya. I was able to find my parcel already in the departing delivery vehicle. I am sincerely pleased with this service.Thank you, Freya!With all regards, Andrii.
October 2023 by Moin Uddin
Excellent customer service from all the staff at this Branch. Never have any issues.
April 2023 by Fabio TWK
Held a parcel for a week saying they didn?t have documentation for customs, but they actually did. Once they realised (but three phone calls later) magically they could deliver. Real geniuses at work there.
April 2023 by Jay Butler
The best customer service I have ever experienced. So friendly and helpful!
January 2023 by Tamara Freeman
Absolute FREAKIN? CHAMPS!! My husband?s passport (issued a temporary visa to come back home) was sent out late by the visa application office, despite us paying for a two way courier service, same day delivery, and them confirming via email that his passport was being sent back to us with plenty of time to spare to catch our end of week flight. Unfortunately, the visa application office dropped the ball, and did not send out my husband?s passport till very late yesterday through DHL. The whole DHL team, from their phone customer service, to the folks in-person pulled off miracles!!! Huge shout out the DHL Express Gatwick team for opening the doors straightaway for him, finding my husband?s passport in 4 minutes (wasn?t processed yet), helping him get a taxi to get to the airport IN TIME for our flight back home!!! I?m heavily pregnant, so this has been an absolute emotional rollercoaster of a week, but I can say with absolute certainty the folks at this DHL are performing miracles!! THANK YOU, THANK YOU!!!
December 2022 by Craig Burton
Much more affordable than using the airlines
August 2022 by Roderick Dykes
Took package to DHL as account customer missed DHL courier. Although box was security sealed i had to wait for them to open small box and check inside. Everything was ok and box was sealed up again
July 2022 by Anushka
My parcel is missing, but was marked as delivered by the driver with a purple photo as proof of delivery and using my NAME to sign it.I suspect the driver has either stolen it or the driver didn't feel like doing their job that day and did who knows what with my parcel.I have an investigation open with DHL (let's see where this goes), and another investigation with the original sender and a solicitor.People are not just sending parcels around for the fun of it. Anything important can be in there and that needs to be respected.
July 2022 by Adam Domaga?a
You are unbelievably useless!!!After waiting from 2pm in my front room for delivery and even calling you on Friday to add a message that my parcel may be left on the doorstep, your delivery man decided to send me a message that he missed me at 7:55pm just 5min before your phone line is down, so I can't call you.Oh and speaking of calling you! You are so greedy that you charge for being called!! I thought Hermes is the worst one but at least my Hermes driver is more reliable than DHLYou have time to 8:30am tomorrow to redelivery what should be delivered long time ago!
March 2022 by Michael Mitrovic
Staff very friendly band helpful
January 2022 by Adam Spencer-smith
You get parking tickets if you stop in car park to make phone call
October 2021 by David Rampling
DHL is the best service ever people on ebay should use DHL not royal mail are very slow delivery dhl is fast delivery
July 2021 by Michael Stephens
I have had a number of deliveries from dhl and every time the tracking system says they are out for delivery but after a few hours they disappear off the system and eventually delivered a day or more late. This company used to be very efficient but in recent years it seems to have lost that
July 2021 by David Rice
Waited all day at office yesterday for important delivery. Received a message that not able to deliver as consignee not in attendance. Phoned immediately to complain, Driver was called and said he could not come back as not in area... suspect he never was !
September 2019 by Gail Clayton
Amazing staff. Especially Karen. Thank you so much for helping me send my parcel and sticking with the problems until they were resolved. I really couldn't have asked for better knowledge and service. Outstanding.
