September 2023 by U1145RRjasonw
I arrived without a booking (I had booked for the wrong date) and the hotel was almost full. However, Krzysztof and Yanic at the check in desk were very helpful and managed to find a room for me. The hotel is very comfortable: comfortable beds and very clean with excellent bar and delicous breakfast. This is the best airport hotel I have ever stayed at!
September 2023 by rowlinnz
Probably not exclusive to this place, but i used the hotel car park for 2.5 hours (to visit some relatives for dinner before they flew back home). 15 quid for 2.5 hours, i can live with that just about, but then hit with £25 drop off fee. As it happens, the veg pasta dish in the restaurant really wasn't great (said all 3 people who had it..._). Apparently if you park for more than 3 hours, the drop off fee is waived, but don't quote me on that one..
September 2023 by optitraveler
Alexandrea's customer service was exceptional. She is patient, helpful, polite and a great asset to Sofitel. She is truly amazing. We had a problem with the booking which was entirely my fault. She fixed the issue very efficiently. Thank you.
September 2023 by sophiepA9170EG
We were immediately greeted by Mark and Ola who organised some free drinks for us as we were on our honeymoon. Great selection of restaurants, a fancy French one, a casual one and a fancy Asian one. All smell great, we went French
September 2023 by D5448BIsharond
My flight home was cancelled recently and after finding hotels nearby were fully booked I walked into the Sofitel reception in somewhat of a desperate state fearing my only option was going to be to bed down on a bench in departures. From that moment on I have only praise for the staff who helped me. Everybody treated me with such kindness. A particular mention goes to Hannah on reception who even printed off my boarding pass for my flight the following day. She was incredibly understanding as was Chris who extended my stay the next day for a couple of hours so I didn't have to wait in the terminal for seven hours. Also many thanks to the lovely housekeeping team who were cheery and friendly as I journeyed to and from my room. My room was great, the public spaces and restaurants were well furnished and spacious. But a hotel is not all about the interiors and the building, it is about the team who work in it. So if I was a hotel inspector I'd give the Sofitel five stars every time. Thank you to all of you.
September 2023 by Curious515322
Overnight stay prior to flying on holiday the next day. Warm welcome from Krystov on arrival. Surprise room upgrade( without request). Excellent room with runway view. Will return on our next trip thanks to the extra mile that Krystov took and the overall experience othe the hotel.
September 2023 by ManOnAMissi0n
A faultless stay from beginning to end, before a flight from Gatwick South Terminal. We had the comfiest of beds, with some of the nicest bed linen I?ve ever enjoyed, and a view of the departing flights from the room -and amazing soundproofing!; We were on floor 8 with use of the exec lounge with free drinks and snacks, and a super smooth and swift checkout. If I am flying from Gatwick early or arriving late, this is my favourite place to rest up. Special shout out to Hannah on reception for making it all so exceptional.
September 2023 by 403joei
I booked and prepaid a room just before COVID hit. This caused the flight to be cancelled and the hotel was closed down. I received a voucher to be used in the future. The timescale included time when the hotel was closed. I was unable to use the voucher in the time frame as my wife was scheduled for a hip replacement. I was refused an extension to take into consideration the hotel being closed and the airport not functioning properly. I reached out for some goodwill and was offered a 10% discount off the regular price for a future booking. I mentioned I was a member, but they said only the regular price to be discounted. So in reality I was offered 5%. The disappointing thing is I spoke to customer service last week and was told to email the details so a more senior person could look into it. I did offer to pay £100 for a room as I was also not without fault in this matter. I originally paid £116.85 for the room. With the £100 I was offering this was far in excess of the £143 advance payment saver rate. No one has got back to me, no acknowledgement, nothing. I am £116.85 out of pocket have offered to pay £100 more and have been ignored. I expected more from this fine hotel. I could have booked a Premier Inn (at a fraction of the price) but have always been happy with ACCOR around the world.
September 2023 by 677leilas
I stayed for one night before an early flight the following day. The hotel is well located and well presented. The rooms are comfortable and quiet and the bathrooms are nice. When I stayed there was an issue with the check in system so there was a small delay but Krzysztof at the front desk was helpful and offered me a complimentary drink and 10% off food for the wait, which was appreciated.
September 2023 by cbK2472GJ
Haven stayed at Sofitels before I must say this one is particularly poor. Whilst staff were lovely. Check in was painfully slow. Rooms are very small and basic. You can barely turn in the shower room. The bar was expensive and cocktails were particularly poor. The Pornstar martini is not a pornstar martini more like orange juice not even passion fruit. The place generally looks tired. The smoking area was very unkept with vomit lying for at least the 18 hours I was there. Not the standards I would expect when paying £250 a night
August 2023 by Adam7t5
Stayed here many times, very handy if flying out of Gatwick on an early flight. Always comfortable rooms, good size and comfortable beds. You can get a decent meal in the hotel, express checkout and a short stroll to the North Terminal.
August 2023 by dg982022
The best, most helpful and friendly hotel I have ever stayed in. Emi and Isa were awesome and couldn?t do enough for us. The perfect start to a long awaited family holiday. Stayed in the King Prestige room which was amazing.
August 2023 by E5815FRdonnaw
Excellent hotel , staff looked after us very well, lifts not working but staff on hand to carry luggage up to reception and rooms without being asked to assist. Food amazing in restaurant Service was beyond exceptional by velu who Made the our start to the holiday perfect. Went to club and was served by Lokesh who was another exceptional member of staff who made us very welcome . Thank you to all for a fabulous stay .
August 2023 by Getaway11464868621
Very nice experience. Forough at the reception was very professional and welcoming and made the check-in pleasant and fast. Room is awesome. Requested cot received. Very happy all together. Many dining options!
August 2023 by Lesmarie7169
Great Experience at this hotel when we had to catch an early flight. Got chosen as guests of the day and nothing was too much for the staff. Clean, comfortable bed and free non alcoholic bar in the room. Close to the terminal under cover. Will definitely use them again
