November 2023 by Jan Bartlett
Staff always do their best to sort out prescriptions
September 2023 by Sarah Jones
Lost a star due to fact that they are always soooooo busy; always a queue and the phone is never answered.That aside the staff are super lovely and they really do seem to do their best to assist. Like all places though some more than others!!!There seem to be new notices on the door / very visible stating that abuse etc towards staff will not be tolerated so it?s clear and very sad the staff get grief. Probably a reason not all are always smiley.Great to be able to park right outside just a shame some customers are thoughtless and take up valuable space.I recommend Nories.
September 2023 by Miriam K
This review is long overdue. During the Pandemic, the staff and especially the pharmacist gave an excellent service, sound advice and help in any situation and they still do to this day. Efficient, reliable and friendly service. When there is a shortage of special prescribed medicines and they do not have them in stock, (you can be sure many of the other pharmacies also do not have it in stock), they will go the extra mile to find where they can order them in for you; even if it means they order the medicines from several different stockists. For repeat prescriptions, they have them ready to pick up on time. The most stress free place to pick up your medications!
July 2023 by Karen Potter
We moved from Boots at Holbrook as could not cope with their dire service any longer. You can actually phone Norries and someone answers! No queues and very good service. I would rather drive out of my way to come here!
June 2023 by Mini Hamilton
Have used Norries for several years and always found them to be friendly and helpful. But i have been hugely let down by them recently as they do not seem to know the protocol when they cannot get a particular medicine. I was told to revert to my doctor to get another prescription. In fact Norries should have told me what alternatives were available and then the doctor would issue a one off prescription. The doctor sent me back to Norries who then told me as only a locum pharmacist was in this week, i would have to wait until next week for the usual pharmacist to return to be advised of alternatives. I reverted to my GP in desperation who told me to find an alternative pharmacy who could tell me what other medicines were available and they would issue the temporary prescription. If Norries staff had been better informed of the protocol then I would not have run out of my pills. Very poor form.
May 2023 by Mark Bessant
Called yesterday to ask if they could help get me an urgent script as the system had gone down at my existing pharmacy and I had run out of my existing medication. Really helpful gentlemen said he guaranteed me that I could collect script afternoon today. As I was working, my wife went to collect the script to be met with a non-customer friendly lady who lectured my wife on the fact the pharmacy was busy, had a big delivery and could not give the script (wait to be contacted). Didn't want to know about the guarantee given on the phone the previous day. Absolutely shocking - will follow up with a direct complaint.
January 2023 by Chris M
Fantastic service. The only pharmacy to have what I needed. Parking onsite but only a few spaces. Nice and friendly and they answer the phone. Thank you Norries!
December 2022 by Angela Manson
Use to be good service never answer phone. I have cancer and everytime I get someone to get my prescriptions they constantly say it's not there and I end up having to go and funny it's there and the looks of staff they give you. have to call docs again to get barcode so they can't say it's not there.
December 2022 by Tanya Keeling
First time of having my prescription sent to this pharmacy?..wow what a fantastic experience, the staff are soo friendly and very efficient! Now signed up to the text notification service too - thank you - I think this is my new pharmacy!
December 2022 by Johnnyboy
Nories has recently moved away from sustainable paper prescription bags to non-stainable plastic ones. We all need less plastic not more. After 20 years going to Nories I'll be getting my prescriptions from an alternative non-polluting pharmacy in future.
December 2022 by Christopher mckillop
Fantastic service. The only pharmacy to have what I needed. Parking onsite but only a few spaces. Nice and friendly and they answer the phone. Thank you Norries!
October 2022 by George Feenix
Great pharmacy, they often go above and beyond expectations!
June 2022 by K S
I am extremely impressed by the efficiency of the service offered at this Pharmacy.My medication was dispensed, labelled & ready to collect on arrival.All staff are extremely helpful, friendly & knowledgeable.One standout factor is the answering of the phone. All calls are answered within a few rings, which is very different to many other Pharmacies, who frequently don't answer at all, or it takes 15+ attempts to get through.Highly recommended! ?
June 2022 by Kathryn Sykes
I am extremely impressed by the efficiency of the service offered at this Pharmacy.My medication was dispensed, labelled & ready to collect on arrival.All staff are extremely helpful, friendly & knowledgeable.One standout factor is the answering of the phone. All calls are answered within a few rings, which is very different to many other Pharmacies, who frequently don't answer at all, or it takes 15+ attempts to get through.Highly recommended! ?
June 2022 by Debbie Rose
Excellent service from lovely staff and pharmacist. The pharmacist went out of his way to try and get my medication and he managed to get it.
