January 2024 by Vignesh Kumar Sundararajan
I never made a bad review until or unless is necessary. Today we have purchased 3 - 4 products at boots and the sales persons did not notice that we went to the till and made a purchase and surprisingly we didn?t receive a receipt for some of the products that we bought. However we had a proof of payment which I have showed when they were mannerless.First and foremost thing that I would do is look in the cctv camera and make sure there is some suspicious thing happening. Then I would reach out and seek clarity. I didn?t like the way they approached and started accusing us for no reason. End of day it?s us we had a worst evening and thanks for ruining our day. Appreciate your help and support! Thank you so much ?
January 2024 by Steven McGrath
Needed to collect an overdue repeat prescription from the chemist but had to queue for 30mins. I've no idea why the queue was so long at 9am, excess demand or short staffed, but I could see the staff were stressed not helped by one customer venting their frustration.
December 2023 by Carlo Nice
New manager caused enormous delays in everything!I waited 9 days to collect my prescription,ridiculous!!Changed my pharmacist immediately and not surprised that google stars going down and down and down?..so quickly.
December 2023 by Neil Ould
I recently visited Boots Horsham to purchase a Christmas present for my partner. I wasn't sure what to buy but I met a very helpful member of staff called Summer and she went out of her way to help me. My partner was over the moon with her present. So 10 out of 10 for customer service and especially Summer.
December 2023 by Passive Agressive
Appalling phone service. Disgraceful. It takes up to an hour for anyone to pick up the phone
December 2023 by Suparna Mondal
Unfortunately google doesn?t have an option for negative review so had to place 1 star??Horrible experience at store, waited at Mac store at least 15 minutes and no one show up ?I can fully understand if a dedicated person was in break, but someone should fill in or we expected some good behaviour from the employees.?I have no idea why the store is open if no one has any positive attitude to assist ?
December 2023 by Stewart Morton
Abysmal service.! Two health desk and nobody manning them. Cam back 5 times within an hour,. Whist perfumery overflowing with staff, most of them talking to each other with nothing to do. Such poor staff management
December 2023 by harry bennett
Long queue at pharmacy which happens a lot I think they need more staff queued for 40 mins
December 2023 by sue hansen
Very good store, helpful staff. No queues!
December 2023 by Mark Crummett
The shops okay, if a little expensive. However I tend to avoid going in there due to them wanting to keep it at just shy of the temperature of the sun. Pick any of the four seasons and it?ll be roasting in there regardless. You could go in with perfect skin and come out needing moisturiser
December 2023 by robin merritt
Unfortunately queues for the pharmacy ate always very busy with having to wait 30 minutes plus. Can they not have a separate checkout for customers who have been notified their prescription is ready to collect.
November 2023 by Keith Marsland
This place is a mismanaged joke.They regularly close the pharmacy counter as they don't want to pay for 2 pharmacists.Why do they make you walk right to the back of the store to find out ? Surely they could put a notice on front door or on an A board.....
September 2023 by Chantelle Harvey
I've been struggling with getting medicine for my toddler, and the lady at the pharmacy was very helpful even though boots pharmacy didn't have it in stock.
August 2023 by Sharon Menezes
Its a shame that other customers can't be more polite and treat the staff there with more gratitude and friendliness to the people who work in such places
June 2023 by Emilee Guerra
Yvonne on Liz Earle is so sweet and helpful! Definitely has become one of my favourite brands because of her customer service. A couple of days ago she was quite busy with a customer and myself and another customer was waiting for her expertise. She told us she would be with us in just a minute but what was so lovely was that she never rushed with anyone! I definitely felt like she took her time sharing her knowledge with us and explaining what different things do and recommended me the best products for ME!! Honestly I loved the experience she provided and I will DEFINITELY BE BACK!!!!!